In a SOC (security operations center), alerts originating from hundreds of systems compete to get attention. What ensues is a security analyst’s battle to beat alert fatigue while effectively defending their organization from cybersecurity threats. Alert fatigue is a major challenge faced by security operations center (SOC) teams. The stakes are even higher since they take on the enormous responsibility of maintaining networks and data systems.

Setting up Prometheus to scrape your targets for metrics is usually just one part of your larger observability strategy. The other piece in the equation is figuring out what you want your metrics to tell you and when and how often you should know about it. Thankfully, Prometheus makes it really easy for you to define alerting rules using PromQL, so you know when things are going north, south, or in no direction at all.

Maximum patient satisfaction is achieved through an organization’s ability to provide effective and timely care. Healthcare staff realize that poor clinical care leads to dissatisfaction, frustration and ultimately, patient churn. To reduce patient churn, hospitals must focus on what matters the most—effective care team communication, collaboration and decision making. Patient loyalty and positive word of mouth ensures that an organization continues to generate revenue.

Targeted reliable notifications are the core of any alerting solution. Blasting out emails may be good for quantity, but Enterprise Alert focuses on the quality, this means notifying the right people at the right time. We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify and handle the incident but also to close out the ticket that is raised.

Grafana v7.5 has been released! This is the last stable release before we launch Grafana 8.0 at GrafanaCONline in June. Register for free now, so you won’t miss the great sessions we’re planning around all things Grafana. And if you’re doing something special with Grafana that you’d like to share with the community, the CFP for GrafanaCONline is open until 06:59 UTC on April 10! Now, back to 7.5.

When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for searching information and thus increases productivity and facilities an effective, timely incident resolution.