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As part of our EUC Managed Support & Consultancy Services, we regularly test new Citrix releases and investigate changes that could impact the environments we support. While upgrading a Citrix Virtual Apps and Desktops site to version 2603 in our lab, we noticed unexpected behavior in Citrix Director. After completing the upgrade, the Connections overview showed incomplete session information.

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We’ve released some improvements to our Azure status integration. StatusGator can now read your Azure Resource Health events via a service principal. Previously the only supported authentication mechanism was OAuth. Both pull the same data and produce the same alerts – the difference is who the connection belongs to, and what happens to it over time.

Some support cases are routine. Others take you off the documented path entirely, into territory where the only way forward is deep, hands on open source expertise. This series looks at how Canonical Support navigates the unexpected: cases where standard playbooks aren’t enough, and a support engineer helps a customer find a solution in real time. This is one of those cases.

An identity provider outage is the one failure mode where your dashboards stay green and your entire company stops working anyway. On August 31, 2026, Microsoft acknowledged a widespread Exchange Online incident at 5:30 PM UTC, tracked as EX1464935, and described it in the admin center as "a common failure pattern across affected Exchange Online requests that is associated with authentication and protocol connectivity." Tens of thousands of users were affected according to Downdetector.

What SharePoint Advanced Management includes, which licences unlock it, whether Copilot covers it, and what it does and does not do about SharePoint storage.

As a product manager at Upsun with a computer engineering background, Kateryna Dvornichenko had spent months researching competing tools in the agentic development space, running tests, comparing features, and building a picture of where the market was heading. She realized the tools were impressive, but something kept standing out. "Collaboration was not the strong point of any of them," she says. "Everyone stays on their own machine with their own setup.".

Repo rightsizing is a single-pass audit of every real model call in a codebase you already shipped: SDK invocations, sub-agent dispatch sites, and agent frontmatter pins. Each call site is scored on the job it actually does, and the result commits as one blueprint file you can diff next quarter. It replaces one-skill-at-a-time reviews, which miss files where a single model key covers two different jobs.

AI usage tracking means measuring who and what consumes AI across your company, by team, feature, and model, then converting the usage into spend and cost per unit of work. Provider consoles stop at totals per API key. Tracking puts names on those totals: which team, which product, which model, and whether any of it was worth the money. In May 2026, CNBC reported that “almost every Fortune 500 is tracking overall AI usage,” quoting ModelOp CTO Jim Olsen. The same reporting carried his warning.