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How To Create New Inquiry Templates | StartingPoint

In this video, we show you how to create inquiry templates to have an easy way for your Team Members to send inquiries to your customers within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.

How To Create New Response Templates | StartingPoint

In this video, we show you how to create response templates to have an easy way to answer customer questions and inquiries quickly within StartingPoint for your team members. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.

How to Update the Notification E-mail Templates | StartingPoint

In this video, we show you how to update your notification templates to have an easy way to notify your customers or team members within StartingPoint. StartingPoint is a workflow management platform for service-focused companies and teams. Our platform helps companies retain customers, save money by using less software, save time by centralizing information and data, and improve operational efficiency through simple workflow to make sure nothing falls through the cracks for your customers and your team members.

How to Create an Easy-to-Navigate Employee Portal | SolarWinds Service Desk

The SolarWinds Service Desk Employee Portal is a one-stop shop for employee service needs. Employees can reach out to the IT team by submitting a ticket or via chat, access contact information they need during office hours, and search for existing solutions to any problem at hand 24/7. By customizing your portal’s layout and navigation around your employees’ needs, you better enforce their habit of using the portal when they need to communicate with your team or other service providers in your organization.

How to Integrate SolarWinds Service Desk with Dameware Remote Everywhere

SolarWinds Service Desk and Dameware Remote Everywhere are our powerful, affordable, and scalable ITSM solutions designed to integrate to help IT pros streamline support from incident to resolution. By combining the power of Service Desk and Dameware Remote Everywhere, IT teams can streamline support, helping improve Mean Time to Resolution (MTTR), minimize employee downtime, and maximize the value IT delivers to the organization.

7 Important Steps to Improve Operational Efficiency

When it comes to improving your business operations, there is no one-size-fits-all strategy. You have to look at the different processes involved in your business--from sales and marketing to product creation and delivery. Here, we’ve listed the strategies you can do at a minimum to improve your organization’s overall operational efficiency.

A cybersecurity journey: An airline's push to be digital-first

The airline industry faces years of uncertainty as the world recovers from the impact of COVID-19. Airlines will focus on operational efficiency and the means to adapt quickly to changing circumstances and new opportunities. Passengers may be required to carry a vaccine passport, most likely a digital solution, which could bring a host of data security complexity. For these reasons and more, Scandinavian Airlines System (SAS) aspires to be a digital-first airline.

Multi-client network troubleshooting is now hassle-free with ServiceDesk Plus MSP integration

Managed service providers (MSPs) typically might run into a variety of network issues in a client’s network, and they address them without compromising the performance of other client networks. This requires visibility into multi-client networks, and good sense in decision-making. When it comes to multi-client network monitoring and management, proactively troubleshooting network issues may seem trivial, but they are not.

Top 10 Customer Support Software

No matter what kind of industry you’re in, as long as you have customers or clients and offer any type of service or product – you’ll get a complaint or two once in a while. If you’re dealing with a large number of customer companies or queries, you’ll want to invest in a top-shelf customer support software solution. Customer support software solutions make quick work of customer queries.