Operations | Monitoring | ITSM | DevOps | Cloud

Resolve's Agents of IT podcast - S2Ep5 - Ari's Hot Takes #itautomation #claude #aiautomation #ai

In this episode of Agents of IT, Ari Stowe and Ian Coppock unpack the recent Claude outage and what it reveals about our growing dependence on AI at work. From developers suddenly returning to Stack Overflow to the infrastructure challenges behind AI scaling, the conversation explores what happens when AI becomes critical enterprise infrastructure. They also discuss how organizations should prepare for AI outages, why “stampede adoption” is the new reality of AI releases, and what resilient, multi-agent architectures could look like going forward.

Making the Case for Vendor-Backed Puppet Core

Thousands of organizations rely on open source community builds for infrastructure automation. But if you're tasked with certifying, maintaining, and patching those builds yourself, you know the burden firsthand. The reality is that managing open source internally consumes time, introduces risk, and diverts resources from higher-value initiatives. When critical vulnerabilities emerge, your team scrambles to assess, test, and deploy fixes, all while keeping production environments stable.

10 Best Business Process Automation & ERP Companies to Streamline and Scale Your Operations

Most companies are not struggling because they lack good people. They struggle because systems do not talk to each other, processes were built for an earlier version of the company, and teams spend hours on tasks a computer should handle. ERP projects fail not because of bad software but because of poor process clarity, scattered data, and no executive alignment. The firms in this list map your operations, find the friction, and build systems that let your business run the way it should. Here are the 10 firms worth your attention.

Scaling Creative Automation Without Compromising Performance

Every quarter, the number of assets a creative team needs to deliver seems to double. New channels, new formats, new audiences, and the same headcount expected to keep up with all of it. When content production scales without structure, the cracks show fast. Brand consistency slips, ad performance dips, and creative fatigue sets in across the team. This article breaks down how to approach creative automation in a way that actually holds up under pressure, covering the systems, metrics, and guardrails that separate sustainable growth from expensive chaos.

Agent vs. Agentless: What is better for Infrastructure Management?

The “agent vs agentless” debate usually comes up when teams are trying to choose an infrastructure automation approach that will not compromise security, compliance, or impact day-to-day operations. You need to manage a hybrid estate, avoid creating more work for already stretched teams, and ideally do it without stitching together multiple tools. That pressure often turns the conversation into a binary choice: which approach is better?