MCP vs CLI: you're probably choosing wrong
Watch the full episode: MCP vs CLI: Does it even make a difference? Live Laugh Logs ep. 3.
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How to Know If Your MSP is Ready for Network Monitoring Tools
Network monitoring is a cornerstone of running a profitable MSP. If you don’t have network visibility, you’re constantly on the back foot and reacting to client complaints. That’s why MSPs of all sizes typically implement some level of network monitoring. However, what a good set of network monitoring tools looks like for one organization won’t necessarily work for another.
Cortex Scorecards + DRIVE: measure engineering org health, not just output
Most engineering metrics track individual output. DRIVE measures the health of the system as a whole. In this Feature Friday, Director of Customer Education and Delivery Taylor Schmidt walks through Cortex's DRIVE scorecard and dashboard, a framework covering five pillars: delivery, reliability, initiatives, vigilance, and efficiency.
Unified Logs, Traces, and Errors: Why One Tool Beats Three
Last updated: July 2026 Your Rails app throws a 500. You open Sentry and find the exception. The stack trace points to a controller action, but it does not tell you why the database call failed. You switch to Datadog and search for the request trace. The trace shows a 3-second query, but you do not know what the application was logging at that moment. You open your log aggregator, paste in the request ID, and scroll through output until you find the slow query log line that explains the lock contention.
Your Help Desk Tickets Are a Documentation Roadmap
The most common tickets in your queue are telling you exactly what's missing from your documentation. Review what people need help with most — that's your priority list. Watch the full IT Leadership Lab session.
Why AI agents need a job description | The future of agentic AI in IT
An AI agent is only as useful as the job you can safely hand it. In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT. Subscribe for weekly insights on AI, IT automation, and where enterprise operations are heading.
How Agentic AIOps & Autonomous IT Are Revolutionizing IT Operations | LogicMonitor + IBM
Discover how LogicMonitor and IBM, alongside Edwin AI, are transforming modern IT operations. In this panel discussion, Garth Fort (Chief Product Officer at LogicMonitor) and industry experts break down how businesses are moving past basic observability to embrace self-healing automation and autonomous IT across complex hybrid environments.
Upgrade Your AWS Deploy Orb to Get Deploy Markers
Upgrade to the latest version of your AWS deploy orb to get automatic registration of deploy markers. This will give you instant access to deployment timeline, auto-rollback, and version comparison when something breaks — for about five minutes of effort. It will also switch you to OIDC, so there are no long-lived keys to manage. It’s a single version bump. Here’s how.
How to Use Your Knowledge Base to Increase AI Chatbot Deflection
Ticket deflection is the metric IT leaders point to when they talk about AI chatbot ROI, and the knowledge base is the part of the equation that determines whether that number moves. A chatbot can run natural language processing well and still deflect almost nothing if the content behind it is thin, outdated, or scattered across articles that don't match how people actually ask questions.
Slack overview video
The new Spike app for Slack brings incident response into the channel your team already works in. This walkthrough covers the @Spike AI assistant, the redesigned incident alert template, Statuspage syncing, and on-call overrides. To get started, head to Slack settings inside Spike and reconnect the app. Chapters Statuspage syncing is available on all plans. Spike is an incident response and on-call management platform. Alert routing, escalation policies, on-call schedules, and incident management, built for engineering teams.