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Interview

SysAdmin Day 2019 - Tech Support, Part 1

Jul 22, 2019 By Spiceworks In Spiceworks
Work getting you down? It helps to talk about IT. Venting and swapping stories in the Community is great, but what if there was a place where techies could gather for a face-to-face heart-to-heart on the hassles of IT? Now there is. Tune into our series of Tech Support videos this SysAdmin Day. (No, not that kind of tech support.)
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24/7 Outside-in Web Application and User Experience Monitoring

Jul 3, 2019 By SolarWinds In SolarWinds
SolarWinds® Pingdom® is used by Traxo to provide an outside-in, third party assessment of the availability and performance of the web services they provide to the travel industry. They also use Pingdom to monitor the customer's digital experience so they can make sure they continue to deliver a high level of performance.
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Measuring Customer Experience Across Multiple Channels

Jun 26, 2019 By Broadcom In Broadcom
In the second part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, explains why it is essential to understand the customer experience across multiple digital channels and how collecting the right data can be used to help improve the overall experience.
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How Machine Learning and Artificial Intelligence Impact Customer Experience

Jun 26, 2019 By Broadcom In Broadcom
In the fourth and final part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, shares her thoughts on how machine learning and artificial intelligence can play a major role in improving customer experience.
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