Operations | Monitoring | ITSM | DevOps | Cloud

In an earlier blog, I provided an introduction to AIOps. AIOps is the application of Artificial Intelligence to IT Operations. Many people misunderstand AIOps as replacing or mimicking human intelligence. This is not what AIOps is about. Rather, AIOps seeks to apply algorithms to solve specific problems, often much faster, much more accurately, and at much higher scale than a human ever could solve the problem.

From connected factories to smart fleet management, technology is driving a new industrial revolution. To stay competitive, industrial enterprises are building on the efficiency gains delivered by automation and other pillars of Industry 4.0 to adopt more advanced digital solutions for smarter, faster working.

IT process automation can have several benefits for a managed service provider. It can increase productivity, lower costs, improve quality, reduce downtime, improve SLA management and keep customers happy. Until now, IT process automation was a benefit mostly enjoyed by large organizations. However, with the introduction of SaaS tools and standards for integrating these tools, it is now possible for any managed service provider to enjoy the same benefits.

For our second specialist interview in our series speaking to technology and IT leaders around the world, we’ve welcomed Scrum Master David Rutter to share his thoughts on the topic of agile and Scrum as well as where he sees the future of work evolving in this area. David has over thirty years of experience working in IT and works as a Scrum Master across two teams, development and operations. He also blogs about teamwork and agile at the Art Of Team Work website.

There’s an interesting synergy between hybrid work and proactivity. If you have a large remote or hybrid workforce, difficulties will tend to take longer to troubleshoot – and will of course also cause even more disruption for the user. Let’s take a simple, everyday example of a failing laptop battery. In this scenario, every time a remote user wants to leave their desk, they can’t – the laptop cuts off as soon as they unplug it.

After you register the domain for your website, you might take pride in owning your company’s online address. However, from a legal standpoint, you don’t own it. While you can register it, thieves can hijack it from you. Domain hijacking does not receive a lot of attention, but it is a real threat. Domain hijacking is also very frustrating, as it is relatively easy for thieves to hijack a domain, and once they get control, it can be very difficult and expensive to regain it.