Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to our July edition of the NiCE bi-monthly newsletter! We’re thrilled to share the latest updates, insights, and events to keep you ahead in the ever-evolving IT monitoring landscape, especially revolving around Microsoft System Center. Whether you’re looking to stay current with new features, understand best practices, or network with fellow professionals, our newsletter has you covered.

Do you face visibility and performance issues at least once a day while managing your IT? That calls for a discussion over your performance monitoring strategies and solutions.

Update users in the usergroup automatically with the oncall status and begin tagging with @sre-oncall. This can be integrated with your own custom rotation or the Pagerduty/OpsGenie schedule.

Learn the benefits of a status page for education organizations for outage communication. Enhance transparency & security of real-time service updates.

Are you documenting your incident response process, and are unsure which you should be writing—a runbook or a playbook? Could these be two names for the same kind of document? Read on to learn about two different and complementary structures: playbooks and runbooks. The two are used in tandem, and because the terms are sometimes used interchangeably, they can be mistaken for one another.

If APRA regulates you, then you must keep up with the rules. These rules include CPS 230, consolidating several existing Prudential Standards into one that applies to operational risk management. The goal is to help you keep your business resilient to operational risks and disruptions in various areas. This, in turn, protects you and your customers from risk preserves your reputation and ensures that people do not experience financial hardship.