Operations | Monitoring | ITSM | DevOps | Cloud

Institutional knowledge doesn't scale: Building an agentic data analyst

We’ve previously written about how deeply embedded data is in people’s day-to-day work at incident.io, and I’d have it no other way — demand for data is undoubtedly a good thing. What risks breaking at scale, however, is everything downstream of that demand: data-team capacity gets stretched thin, dashboard sprawl outpaces anyone's ability to maintain it, and stakeholders can't reach an answer without going through the data team.

Spend More Time Talking to Humans

A few months ago, I noticed something happening. I would spend all day working with LLMs—prompting them, reviewing their work, and correcting them—and when I wasn’t working on my own code, I was reviewing LLM-generated code. By the end of the day, I was exhausted. This was a very unusual thing for me: I’ve been a software developer at startups for 30 years, and while sometimes I might have gotten stressed out, I had never been exhausted by the actual act of writing code.

On-Call Incident Response When Outages Are the New Normal

If your engineering team feels like the outage alerts have gotten louder in 2026, the data agrees with you. Strong on-call incident response has quietly become the difference between a five minute blip and a headline. In the week of July 20 to 26, 2026, ThousandEyes tracked 610 global network outage events, up 4 percent from the 587 the week before, with United States outages rising 10 percent to 457 (Network World).

One Domain, Many Services: Path-Based Routing for Deploy v3

Traffic sources in Deploy v3 now take an optional URL path alongside the domain. Several services in the same application can share a single domain, split by path: example.com serves your web service, example.com/app your dashboard, and example.com/api your API. One domain, one certificate, as many services as you need. No more handing out a subdomain per service just to get traffic to the right place.

Ensuring Policies Are Read and Understood: The Power of True Policy Acknowledgment

Simply emailing a PDF or storing a document in a shared folder does not mean your team has actually read or understood it. True policy acknowledgment requires an active, trackable process that proves employees have received, reviewed, and agreed to critical corporate guidelines. Without measurable verification, organizations face significant compliance risks, audit failures, and operational gaps caused by unread policies. By implementing automated policy tracking in Microsoft 365, compliance managers and HR teams can replace manual follow-ups with automated workflows and real-time completion tracking.

The Compliance Step That Delays Facility Openings

Facility ribbon-cutting ceremonies are often planned months in advance. The logistics are meticulously mapped out. The regional supply chain is primed. The warehouse staff is hired. The machinery is calibrated. Then, everything grinds to a sudden halt. Why? It usually isn't a supply chain failure. It isn't a complex zoning issue. It is a highly specific, often overlooked environmental compliance step.

The Video Metric That Actually Predicts Channel Success

Corporate video marketing is no longer just a creative endeavor. It is a strict operational pipeline. Yet, most marketing teams track the wrong telemetry entirely. They obsess over raw subscriber counts. They celebrate top-level view totals. They treat their channel like a static video repository. But YouTube is a highly sophisticated machine. It runs on cold, hard behavioral data. With over 500 hours of video uploaded every minute, the algorithm does not care about vanity numbers. It cares about sustained attention.