Provide relevant context to solve customer problems. Customer service representatives need relevant historical context in order to accurately and quickly resolve the issue at hand. Reduce the impact on your customers by layering monitoring data from technical resources across your organization with data from customer calls and other systems of record—so you have a holistic view of an issue and can identify the right solution quickly.

Organizations need a solution that’s designed for today’s dynamic digital reality. Hear customers like Carrefour Bank, IG, The Trevor Project, Vodafone, and Zoom explain how PagerDuty empowers them in an always-on, real-time world.

Coconala is a Tokyo-based online learning platform to easily buy and sell knowledge, skills, and experience. The marketplace relies on PagerDuty for incident management. Check out how PagerDuty helped them with rapid detection of incidents, reducing their MTTA from 10 minutes to under 1 minute.

It is common for companies to have multiple AWS Accounts, and as it turns out, there are cases where certain operational tasks need to be performed on EC2’s that reside in each account. Examples of this include standardizing practices for auditing, patching, and incident-response – such as retrieving diagnostics or remediation. This demo showcases how Runbook Automation orchestrates commands and scripts on EC2’s spanning numerous AWS accounts through an integration with Systems Manager (SSM).

PagerDuty’s AI-Generated Status Updates makes it easy to keep stakeholders in the loop during an incident. Learn how you can create your status update in seconds, leveraging the power of AI.

PagerDuty’s AI-Generated Incident Postmortems help teams document and implement learnings from major incidents, faster. Watch this demo to learn how.

PagerDuty Process Automation is a self-hosted deployment of PagerDuty Runbook Automation that provides maximum flexibility for security configurations and custom integrations.

Struggling with effective monitoring for your services? Not sure how to handle the volume of information your environment creates? Join us for a panel discussion about Monitoring and Observability, featuring Jason Hand of Datadog, Ernest Mueller of Accenture, Steve McGhee of Google, and Peco Karayanev of PagerDuty. Hosted by PagerDuty DevOps Advocate Mandi Walls.

We'll be exploring how to leverage Service Standards to follow best practices on PagerDuty Technical Services configuration.