Operations | Monitoring | ITSM | DevOps | Cloud

Escalation policies for critical incidents

When a critical incident triggers, there’s no time to figure out who to call. That decision needs to be made well before the incident arrives. A dedicated escalation policy for critical incidents gives your team a clear path to follow the moment things go wrong, rather than leaving it to whoever happens to be around. This guide covers the key decisions involved in building that policy.

Technology behind modern video communication platforms

Over the last decade, video communication has evolved from a convenient tool into an everyday necessity. People use it for work, learning, casual conversations and even medical consultations. This rapid adoption has pushed companies to upgrade the underlying communication technologies, making video calls smoother, faster and far more interactive than they used to be. According to several industry reports, global usage of online video services increased by more than 300% between 2019 and 2023, which demonstrates how essential these platforms have become.

Are Your Pages Competing Against Each Other? A Business Owner's Guide To Fixing Keyword Cannibalization

You put time into content, but the results feel scattered. This is a common issue identified by SEO experts helping Ohio businesses, and it often traces back to keyword cannibalization, where multiple pages target the same search term and force Google to choose which one should rank. When that overlap is addressed with a clear strategy, those competing pages can be transformed into a stronger, more focused path to better rankings and qualified leads.

Fix Before You Replace: Smart Appliance Repair Tips

Kitchen gadgets and laundry units make life easy for busy families. Buying a new machine feels like the only choice when a fridge stops cooling or a washer starts to leak. Replacing expensive units costs a lot of money that could be spent elsewhere. Most modern machines have plenty of life left with the right care and attention. You can save hundreds of dollars by choosing to fix your current gear instead of shopping. Smart owners look at the parts before they look at a store catalog or a sales flyer.

Top tips: Think it's a recommendation? It might be an ad

Top tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. This week, we'll be looking at ways we can spot ads disguised as recommendations in today's influencer era. These days, it's getting harder for me to distinguish between an ad and a recommendation.

The benefits of leadership coaching in the tech industry - with Cindy Gross

Steve is joined by Cindy Gross to discuss leadership coaching in the technology industry – what it is, how it works, and the many benefits it brings. Recorded on-site at PASS Data Community Summit 2025 in Seattle. Cindy is an executive coach and Adaptive Leadership Expert with 25 years in the US tech industry. As a former SQL Server Master (MCM) and expert in cross-organizational navigation at Microsoft, she transformed her focus from complex technical systems to empowering leaders within systemic chaos.

[Webinar] Conquering the Complexity of Self-Hosted Apps with Agentic AI SRE

Most enterprise SaaS products, like Komodor’s Autonomous AI SRE Platform, require installing a remote agent on the customer’s infrastructure, which varies significantly from one organization to another, in terms of architecture, configurations, permissions, processes, and more. This “unmanaged” model creates major blind spots, making daily operations, observability, debugging, and incident response challenging. When failures occur, limited visibility and bespoke systems make root-cause analysis slow, incomplete, or impossible.

Ghosts of Servers Past: The Bare-Metal Comeback Story

Bare-metal. Just reading that word might trigger a physical reaction for some of us. Dusty closets, old server rooms, and loud rigs that never seemed to work quite right. Remember waiting days for IT to provision a server, only to realize your ticket got lost in the shuffle? Or the classic "well, it worked on my machine" excuse right before a production push? Ah, the good old days.

Cove Data Protection Feature Focus: Critical Configuration Changes

Cove 26.2 delivers Critical Configuration Changes, the second feature in our Anomaly Detection story. This feature allows users to create event-based alerts for indicators of compromise in their backup policies, such as changed retention schedules, modified backup profiles, or deleted devices. With real-time visibility into these changes, users can take just-in-time action to resolve them before recovery efforts are impacted. In this video, we walk through how to create your first notification and outline the main use cases this feature supports.