Operations | Monitoring | ITSM | DevOps | Cloud

AI is transforming ITSM beyond co-pilots with autonomous AI agents that can understand, decide, and act. In this webinar, discover how AI agents are reducing manual workloads, accelerating incident resolution, improving service quality, and enabling intelligent service operations. Learn real-world use cases, key implementation strategies, and how organizations can move from reactive support to proactive, AI-driven IT service management. Watch now to explore the future of smarter, faster, and more efficient ITSM.

AI tools made individual developers faster. Teams still aren't shipping more product. That gap is the whole reason Upsun Dispatch exists. In this Product Highlights conversation, Kateryna Dvornichenko, a product manager at Upsun who has spent the past several months building Upsun Dispatch, explains why the tooling market got the unit wrong. Her take: "Making software is a team sport." We get into.

In this video, we walk through connecting the Graylog MCP Server (introduced in Graylog v7.0) to Claude CLI, enabling natural language interaction with your Graylog instance through Claude Desktop. Topics covered: Whether you're a Graylog admin looking to speed up investigations or a security engineer curious about AI-assisted log analysis, this walkthrough gives you everything you need to get MCP running end to end.

Agents are writing more of the code these days, but that doesn't make them the only user of your platform. Abby Bangser, Principal Engineer at Syntasso and CNCF Ambassador, makes the distinction: the agent might be your primary coder, while humans are still validating what it builds and interacting with the system it runs on. From a Braintrust conversation with engineering leaders on AI agents and engineering operations.

AI is more than just a tool—it's a transformative experience for the modern workforce. But as employees "run fast" to adopt AI, a critical gap is forming between innovation and safety. In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, discusses the "natural tension" between AI excitement and the necessity for responsible, secure implementation. With only 25% of employees reporting consistent policy adherence, the risk of "Shadow AI"—unsupervised tool use—has never been higher.

Wednesday is about operations and maintenance. Here's what we're announcing today! Check out grafana.ai for more details on everything we announce this week.