Operations | Monitoring | ITSM | DevOps | Cloud

As more and more organizations adopt cloud-native technologies, the need to align business objectives and end-user experience with IT infrastructure’s availability and performance is ever-growing. This trend requires infrastructure monitoring setups to ensure that all of your systems are active and working together across your cloud environments, host operating systems, storage systems, etc.

The DevOps and Platform Engineering space certainly is one that evolves fast. As new development paradigms get consumed, supporting the development pipeline is crucial. Pushing a public release of v0.2.x on March 30th, 2022, Dagger, from the creators of Docker, is another approach in portability and consistency in CI/CD pipelines. What the Docker Container has done applications, Dagger is hoping to achieve that with CI/CD pipelines.

Having multiple environments that can be dynamically configured has become akin to modern software development. This is especially true in an enterprise context where the software release cycles typically consist of separate compute environments like dev, stage and production. These environments are usually distinguished by data that drives the specific behavior of the application.

Have you ever experienced user complaints and struggled to find the root cause of the performance degradation? I'm sure every IT operations professional has. Is it the application? Is it the underlying infrastructure? Is it the network? What if you have a single pane of glass that will gather all the relevant metrics and telemetry and display it in an intuitive and easy to understand fashion?

ServiceNow Founder Fred Luddy once said, “If you have happy customers, the whole world takes care of itself.” It’s a sentiment ServiceNow believes to this very day, and it’s why we introduced ServiceNow Impact™—an industry-leading value acceleration solution that reimagines the customer experience.