Operations | Monitoring | ITSM | DevOps | Cloud

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OpsRamp March 2019 Update: Incident Management and Multi-Cloud, Serverless Monitoring for Better Uptime and Faster Recovery

Last month OpsRamp delivered our Winter release, which introduced several innovations for digital operations management, including: Impact Visibility and Service Context, AIOps for Proactive IT Operations, Cloud Native Monitoring and Event Management

ServiceNow: Selling the Proactive Customer Experience (CX) to the C-Suite

Customer engagement is an area where companies can differentiate themselves by creating a better customer experience and deeper relationships. It requires moving from a transactional mindset to a proactive mindset. Every interaction is an opportunity to add value for both the customer and your company. How do you sell the idea of proactive service to the C-suite and the board?

ServiceNow: The Now Platform Madrid release

Be first in line to discover new ways to deliver digital workflows that unlock productivity and create great employee and customer experiences. Watch the Now Platform Madrid release broadcast for a firsthand look at new agent workspaces for fast and proactive issue resolution Artificial intelligence for everyday work ServiceNow® Mobile Studio empowering anyone to build native, mobile-first experiences.

ServiceNow: A security solution so effective we use it ourselves

Cybersecurity is no joke—it seems like every day hackers get smarter and threats come faster. To keep our customers safe, we needed a better way to manage security incidents and vulnerabilities fast and efficiently. This led to the ServiceNow security team creating the prototype that would become ServiceNow Security Operations.

ServiceNow: Automate Support

Employees can ask a lot of routine questions. But you don’t always have the personnel to get them quick answers. That’s where a Virtual Agent can help. It simulates human conversation to answer those everyday questions employees have — 24x7. Employees get a great experience, and you get lower costs and impressive scalability.

Nexthink: What's Your Score? How measuring success will transform the way you manage Digital Employee Experience

Companies are increasingly focused on how digital employee experience can ensure happy, productive employees. However, the journey to improving employee experience can be a daunting one - what is your start point? What are your priorities? How do you ultimately measure success?