Operations | Monitoring | ITSM | DevOps | Cloud

Every IT leader I've spoken to at a mid-market company (50-500 employees) tells me some version of the same story. Their team is good. Their tools - usually ServiceNow, Jira Service Management, or Freshservice - are solid. But the volume of inbound requests is relentless. Password resets at 9am. VPN issues at 2pm. "My Zoom isn't working" at the worst possible moment before a client call. The tickets never stop, and the IT team never has enough bandwidth to focus on the work that actually moves the business forward.

I've spent the better part of twelve years in the hospitality design trenches. If there's one truth I've brought back from the front lines, it's this: the soul of a restaurant is decided long before the chef ever steps into the kitchen. It's won or lost in your Restaurant Floor Plan.