Operations | Monitoring | ITSM | DevOps | Cloud

The Hidden Warning Signs Before Hybrid IT Outages (And How AI Finds Them)

Hybrid IT environments are the reality for most organizations today. Unfortunately, they’re also one of the biggest reasons outages are now harder to prevent. Between on-prem infrastructure, cloud services, SaaS platforms, distributed networks, and modern applications, IT teams are managing an ecosystem of dependencies that changes constantly.

Episode 9 - AI, Enterprises, and the Law

In this episode of The Intelligent Enterprise, host Tom Stoneman takes us inside the different ways that AI is being utilized in the practice of law. In this episode, Tom is joined by Vintee Mishra, an attorney who’s currently part of the Commercial Contracting Organization at Navy Federal Credit Union, and has previously occupied supporting roles at Tata Consultancy Services, Cisco, First Technology Credit Union, and Moody’s Analytics.

Where Most Operational Waste Comes From-and How AI Automation Cuts It

Most operational waste comes from fragmented workflows rather than individual performance constraints. An incident begins long before any fix is applied. Alerts trigger, tickets open, and engineers start reconstructing context across systems that were never designed to operate as one. Logs, metrics, past incidents, and runbooks sit in separate tools, each requiring manual lookup, interpretation, and validation before any decision can be made.

Not All Agents Are Created Equal: Getting Agentic AI Right for IT

Three months ago, a CIO told me her organization had “already deployed agents.” Her endpoint team assumed she meant the telemetry clients on every managed laptop. Her service desk thought she meant AI chatbots. Meanwhile, her security architect heard “autonomous decision-making.” They were all right and all talking past each other. This is the agent confusion problem.

The Atlassian Rovo MCP Server now supports Bitbucket Cloud

The Atlassian Rovo Model Context Protocol MCP Server now supports Bitbucket Cloud. AI clients like Claude, ChatGPT, Cursor, and VS Code can now browse repositories, create commits, open pull requests, and check pipeline results, all through the same secure MCP connection that already works with Jira and Confluence.