Operations | Monitoring | ITSM | DevOps | Cloud

Our December update lets it rip once again: From now on, you can create and manage multiple teams in your SIGNL4 subscription. For this purpose, we have also added a new user role and enhanced our web app. This makes it much easier to centrally manage multiple departments in your organization. Creating, setting up and supporting these departments or teams thus becomes a breeze. All details can be found in this blog article.

In 2020, enterprises have meaningfully accelerated their digital transformation. The global financial advisory firm KPMG, notes that “For a majority of U.S. CEOs, the pandemic has meant an acceleration in digital transformation by months or even years. The move to digitization has accelerated, and the benefits will be permanent. There is no going back.” Software vendors are seeing this very clearly too.

As we are seeing subscription-based software license models ‘rule the world’, one might wonder why they are that successful. And we need to ask the question if they are truly in the interest of customers. A major driver of course has been the rise of ‘software as a service’ which natively involves permanent cost of hosting and operation by the software company on behalf of the customer.

Today, we are excited to announce a new integration - PagerTree Forms! PagerTree Forms are simple (PagerTree hosted) forms that can be made public so your customers can quickly create an alert outside the PagerTree ecosystem. PagerTree Forms also support custom CNAMES so you can host them on your own domain (ex: https://support.example.com). The CNAME option is secured via HTTPS using self signed Let’s Encrypt certificates.

Integrations bring your favorite tools together, making them more useful, easier to incorporate into your existing operations, saves time, and prevents confusion. That’s why Uptrends continues to add more Integrations to your alerting options.

If your e-commerce website is down< due to a Black Friday major outage/b>, are you prepared to handle it? Customers demand exceptional digital retail experiences on Black Friday, Cyber Monday, and throughout the holidays. If your company can manage issues that can cause an e-commerce outage, it can limit their impact now and in the future. Ultimately, we want to help your team handle major incidents.

2020 has certainly presented all of us with its fair share of challenges. Small businesses and large organizations alike have been forced to change policies and procedures to adapt to the concept of ‘the remote worker’. As more and more employees are working from home, it is critical that they are set up for success and armed with the tools to address issues that arise, no matter where they are located.