There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t always best…or even appropriate.
Here’s the next installment in our Mattermost Recipes series. The goal of these posts is to provide you with solutions to specific problems, as well as a discussion about the details of the solution and some tips about how to customize it to suit your needs perfectly.
Today we’ve further expanded our list of alerting integrations, with the introduction of Telegram you now have a new way to receive fast, cloud based and private notifications from the StatusCake app, on the platform and operating system of your choice. Telegram has all of the industry standard features, along with some handy unique ones for good measure. The software will enable you to access your messages from multiple devices.
At PagerDuty, we believe the best way to truly understand the health of your employees is to leverage the real-time human data that is already flowing through your systems. PagerDuty’s platform for action and real-time IT Operations orchestration consists of multiple facets and interlocking capabilities.
Dynamic Network Solutions, located in the greater Washington D.C. area, prides itself in providing the highest quality customer service. The company works extensively with its customers to manage client needs and provide them with significant training to avoid unwanted security incidents and downtime. Dynamic Network Solutions has many points of touch with their clients in order to ensure great service and ensure networks and technologies are always running.
Email arrives constantly; when we’re in the office or “on the go”. More than occasionally a new email might be briefly overlooked if we’re working another task or it just gets lost in the “noise”. Whatever the case, they don’t always get the attention that an incoming text message might.
Over the last few months we've made several upgrades for Pro users, including: bulk import of monitors and customisable alert times. This time, we have an upgrade for our Free Plan users...
Continuing deeper exploration of some of our exciting new features, today I’ll be presenting Notification Attachments and demonstrating how your status page can, once again, hopefully make your job a little easier. We recently had a customer ask: “Is there a way to show a maintenance page instead of [just] an icon if the web services are down?”. Further investigation revealed he was looking for the ability to provide more information to his users regarding the nature of a system outage.
