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In this video, we cover the key differences between SLA, SLO, and SLI defining each term and giving real world examples of how they differ. This video was brought to you by PagerTree. On-Call. Simplified. Transcript: SLA vs SLO vs SLI Whats the difference? In this video, we will define these terms, compare them to one another and give real-world examples of how they work.

Service Level Agreements, or SLAs, are essentially a promise or guarantee from the service provider to the customer. They outline the expected level of service, detailing the products or services to be delivered as well as the consequences for missing these service levels. SLAs are typically drafted by legal departments with insights from product managers and are designed to be customer-facing. It sets the stage for accountability and sets clear expectations right from the start.

So what is MTTR? Mean time to resolution (MTTR) includes every step of the recovery process, from initial notice to root cause analysis to fix and deployment.

When observing your data with Grafana, you don't need to be glued to your dashboard 24/7. Join Senior Developer Advocate, Lisa Jung to learn how to set up Grafana to keep an eye on your data and alert you if something needs your attention! The following are covered in this episode: ☁️ Grafana Cloud is the easiest way to get started with Grafana dashboards, metrics, logs, and traces. Our forever-free tier includes access to 10k metrics, 50GB logs, 50GB traces and more. We also have plans for every use case.