Operations | Monitoring | ITSM | DevOps | Cloud

Sometimes, being the interviewer can be as nerve-wracking as being the interviewee, especially since these kinds of conversations are not ones that you have on a daily basis. It can be difficult to know what questions to ask, things to watch for, questions you need to be prepared to answer, etc. All of this is made even more challenging when you consider the technical skills that IT organizations require.

Alloy Navigator’s AI ticket summaries help your IT team get up to speed on any support ticket—so they can resolve issues faster. No more scrolling through endless conversations and ticket updates! AI-powered summaries are available for incidents, problems, change requests, work orders, and service requests. AI ticket summarization and other AI-powered insights were introduced in the Spring 2025 release of Alloy Navigator (Enterprise and Express editions).

Patch Management Evolution Patch management has evolved significantly over the years, starting with early challenges and the introduction of hot fixes for bugs. Eric played a crucial role in addressing security issues, responding to urgent emails about patches. The establishment of Patch Tuesday created a reliable schedule for updates, allowing better planning. The process transitioned from weekly to monthly releases, improving patch quality and minimizing the need for reissues.

Understanding CVSS and Scanner Severity Scores in Vulnerability Management Organizations prioritize remediation of exposures using CVSS and scanner severity scores. These scores emphasize severity over actual risk, which is tied to vulnerabilities that are actively exploited. Research shows that CVSS scores can exaggerate the criticality of vulnerabilities, leading to excessive remediation efforts. This misalignment may cause critical vulnerabilities to be rated as medium risk, leaving them unaddressed in organizations that depend solely on CVSS for prioritization.

NinjaOne Release 9.0 delivers new and improved features that will help you enhance efficiency, customize notifications, and improve patch efficacy. Join NinjaOne Field CTO, Jeff Hunter as he demonstrates exciting new developments in NinjaOne functionality.