Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Why we love customer reviews at Mattermost

If you’re like most people, you consult customer reviews before choosing whether to buy something online. Reviews help us make better decisions since they provide insight into how real-world customers experience a company’s products or services. Instead of being told what a company wants you to hear, you get to hear what’s what directly from actual users. We love customer reviews at Mattermost.

The simplest prioritization tip money can buy

Every time I get into a serious discussion about prioritization with the teams I coach, there’s a moment where someone does a big exhale (the kind where your cheeks puff out) and says “Let’s face it. We’re trying to do way too much and we’re kidding ourselves if we think we can do it at high quality.” And every time, they’re right.

After Agile, DevOps, and Lean IT: Modern Methodology in the Age of Disruption

In an age of disruption, increasingly complex and chaotic problems demand emergent or completely novel practices. Decades-old practices no longer work, raising difficult questions about the role of management in a world being disrupted by technology.

Product Keynote: Jira Service Desk, Opsgenie, Statuspage

Software has changed the way we work, and no one has had to adapt faster than the IT team. In this keynote, learn about the new developments across Atlassian cloud products targeted at helping IT teams meet the challenges of building a world-class operations, incident management and support organization.

Resolve Incidents Faster: Transforming Your Incident Management Process

Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?

Beyond IT: How to Use Jira Service Desk for Non-Technical Teams

Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.

DevOps vs. Compliance: A Guide to Having it All

Atlassian product teams use a blend of agile and DevOps practices. But there are still SOX and ISO compliance standards to meet when it comes to change management. What's a modern dev team to do? Join Guy Herbert, Atlassian's IT compliance lead as he shows how we combine peer review and build testing with a new approach to compliance in order to deliver customer value quickly while meeting our compliance obligations.