Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

What ITIL 4 means for you and your team

As every company becomes a software company, your role as an IT professional is evolving from supporting the business to differentiating the business. You’re now enabling change and technical innovation to drive competitive advantage. To keep up in this world, it’s time for IT teams to move toward agile approaches that value ease of use, collaboration, and delivering value.

Zapier Integration | InvGate Service Desk

We'll see how to integrate InvGate Service Desk with Zapier, a web service that enables interaction with dozens of applications, such as Slack, HubSpot, Google Suite, Office 365, Zoom, Mailchimp, LinkedIn, and many more. We will teach you how to capture events, such as a new request in InvGate Service Desk, and prompt an action in another tool, such as sending a direct message, assigning a task, posting on social media, creating a meeting, or anything you need.

Caching in: performance engineering in Jira Cloud

Go behind the scenes with the Jira team and see how we performance-engineered our way to a zero-affinity cloud architecture that runs at enterprise scale. Performance engineering is a big deal when you’re serving millions of users from every corner of the globe. We previously wrote about a large engineering transformation program for Jira & Confluence, which we codenamed Vertigo – read more about the overall program here.

Rapitt chooses Mattermost for quick messaging and open source extensibility

Rapitt built their partner store app on top of Mattermost to create a platform that facilitates local commerce. Rapitt digitally connects local business owners with customers to enable specific use cases and transactions—like storing items for a period of time (e.g., a suitcase) and serving as a key-handling solution (e.g., Airbnb hosts can use Rapitt to provide keys to guests).

Agility In Everyday Activities

It’s already a couple of months into the new year, but a lot of us are still likely thinking about what we can improve on. You can call it resolutions, goals, or something else, but many of us will be fine-tuning our mindsets and attitudes so we can be more productive and successful in 2019. In this blog, I’ll detail why I developed an Agile approach to goals for the year—and how adopting an Agile mindset can help you achieve yours.