Operations | Monitoring | ITSM | DevOps | Cloud

The best service desk management tools for enterprise teams bring much-needed clarity and order to the process of delivering support. By automating tasks, ticketing systems make it easier to keep track of customer requests and issues. As enterprise teams strive to deliver ever-higher levels of customer support, they require access to powerful workflow automation tools. Our favorite is StartingPoint. Sure we're a little biased, but this workforce management solution is a game-changer for ambitious enterprise teams that want to centralize their operations and provide an amazing customer experience. StartingPoint consolidates all of your customer information, conversations, and files in one place to streamline your workflows.

There are many computing resources used in different cloud application services to provide online software-as-a-service (SaaS). SaaS differs from traditional applications in that it works from a cloud computing environment. This means that both the application service as well as user data are being hosted by a cloud provider in the cloud. Therefore, the SaaS and data are accessible from anywhere as long as there's online access. This model provides a distinct advantage from a software perspective.

Synthetic monitoring and automated testing are a major advantage if you can use them. Unfortunately, some challenges stand in the way of running these technologies outside of a web browser. Trying to run synthetic monitoring on Citrix is even more challenging. Thankfully, 2 Steps has identified and solved these issues. In this post, we'll take your through the challenges that running a synthetic monitoring and automated testing solution on Citrix poses and tell you how 2 Steps makes those challenges go away.

Incident response is one of the most challenging tasks that IT teams face. It's challenging not just because it typically involves many stakeholders and moving pieces, but also because teams usually face pressure to respond as quickly as possible. That's why investing in incident response automation is a wise choice. Although it may not be possible to automate every aspect of every incident response workflow, being able to automate at least the major elements of incident response will yield incident management processes that are faster, more reliable, and more consistent.Keep reading to learn about the components of incident response and which incident response activities to start automating.

Have you ever experienced the problem where your code is broken in production, but everything runs correctly in your dev environment? This can be really challenging because you have limited information once something is in production, and you can't easily make changes and try different code. Speedscale production data simulation lets you securely capture the production application traffic, normalize the data, and replay it directly in your dev environment. There are a lot of challenges with trying to replicate the production environment in non-prod.

Enterprises moving to Office 365 cloud-based applications require a new approach to ensuring deployment success. Of course, your end-users should receive a fantastic application experience, whether with Teams, SharePoint, OneDrive, etc. But when problems surface with slowness or call quality, the Microsoft Service Health Dashboard provides no visibility beyond their network - leaving IT admins in the dark. Today, I'll walk through a few critical Microsoft 365 use cases for monitoring purposes and how Exoprise Digital Experience Monitoring solutions can help.

Service automation is the process of automating processes, events, tasks, and business functions. It offers multidimensional visibility of the business, which helps you streamline the business process. It integrates the domain functionality tools with various layers of automation within a unified interface or workflows.