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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.
Now Platform San Diego release stays true to our innovative roots
I fell in love with San Diego on my first visit in 1996. I could imagine calling it home. A laid-back lifestyle, an amazingly diverse community, sea breezes—what else could a systems engineer from gray England want? Back then, San Diego wasn’t exactly a hub of innovative technology. So, when Fred Luddy founded ServiceNow in San Diego, he forged a new path. In fact, he was ahead of his time in many ways.
Small Business Development Center Software (SBDC) (5 Essential Software Solutions)
Are you running a local Small Business Development Center (SBDC)? There has never been a better time to embrace the potential of cloud technology solutions. To successfully provide small business owners and entrepreneurs with the skills and resources they need to succeed, you must have access to robust cloud solutions to accelerate your operations. In this turbulent economic environment, it’s never been more important for entrepreneurs and small business owners to have a local SBDC.
What to Look For in Configuration and Change Management Tools?
In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as run-of-the-mill change management? Is it a combination of the dual concepts of change management and configuration management? A new, third thing entirely? Our guide will help you navigate these troubled waters with ease.
The growing interoperability between workspace management and ITSM
As economies gradually open up, it is becoming clearer that the hybrid work model is here to stay for increasingly more organizations. This has increased the need for cross-departmental collaboration between IT and the facilities team. During pre-pandemic times, IT teams in several organizations relied on the facilities team to maintain the upkeep of workplace assets such as printers, projectors, and monitors.
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ServiceNow Alternatives (FAQs 2021)
There's no shortage of ServiceNow alternatives on the market for your business to explore. As service-focused organizations look for ways to optimize workflows, leveraging a sophisticated workflow automation solution is a strategic move. This could be the difference between good and exceptional customer experiences. ServiceNow isn't the only answer to automation. If ServiceNow isn't working for you, there are other workflow automation solutions that are capable of streamlining your operations.
Swarming, Scrum, and How They Can Benefit Your Organization
Project management is hard. Even if you arm yourself with the best team and the best resources, unexpected issues may arise creating delays or other bottlenecks. In fact, according to a 2021 report, the role of project managers is so stressful that 37% of them have considered leaving their jobs. The good news is that, over the decades, the industry has developed frameworks to consistently deliver projects without exceeding the resources or missing the deadlines.
CMDB Benefits for Service Delivery Across Your Organization
A configuration management database or CMDB can be a game changer in terms of service delivery. Done well, a CMDB benefits incident resolution, speeds up request fulfillment and makes change assessment safer. Implementing a CMDB is a significant task and it’s something that many IT departments struggle with. It’s very easy to make things complicated or difficult to maintain.
NinjaOne Releases Ninja Ticketing Into General Availability, Expanding Its Unified IT Operations Platform For All Customers
Today, we’re pleased to announce that Ninja Ticketing has exited beta and entered general availability, giving our partners a flexible, easy-to-use ticking solution built specifically for IT workflows. Since debuting in September, NinjaOne has over 350 customers actively using Ninja Ticketing as their primary service desk software.
Easy Workflow Planning With InvGate Service Desk
Learn how InvGate Service Desk can help teams coordinate semi-structured work where planning occurs during one stage of the workflow and tasks are fulfilled in another.