Operations | Monitoring | ITSM | DevOps | Cloud

Helpdesk

The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

New integration with Uber for Business gets employees safely moving again

I miss being in a car. I really miss having someplace to go! But I’m also glad that when it’s safe to go back to our offices, I’ll have the option of commuting with Uber for Business, right from my ServiceNow Safe Workplace suite. We launched the ServiceNow Safe Workplace suite two months ago. It includes apps that help companies prepare for and facilitate a safe and effective return to their respective workplaces.

An IT Pro's Declassified School Success Guide

Class is almost in session, and this year will look very different than it did in years past. Depending on the state and district, school officials have decided to continue virtual learning or put safety plans in place for in-person learning. In any case, technology will be the backbone for successful learning in 2020. Schools’ IT departments will be integral in ensuring students and teachers have reliable devices and easy access to software applications to start and finish the year strong.

Building an effective IT asset management strategy with ServiceDesk Plus Cloud

In this session of ManageEngine's Masterclass 2020, we will discuss how to manage all assets in your organization's IT infrastructure, and optimize asset usage. Stay on top of your assets with an IT asset management (ITAM) strategy that helps you keep track of both hardware and software assets throughout their entire life cycle.

ServiceNow named a leader in the Forrester Wave for Value Stream Management Solutions

As an executive your focus is always on delivering the most value from every investment. Value for your customers, and of course value for yourself. Yet there are so many places in the value delivery process where things can – and do – go wrong. The term “value stream” describes the end- to-end process of developing and delivering software to your clients.

We're evolving our go-to-market functions to build the future with you

ServiceNow isn’t your typical enterprise software company. Our belief that technology exists in service of people and our founding focus on customer success are just a couple of the things that set us apart. When we make your work lives, work better, we all win.

Is Your Service Desk Too Complicated to Use?

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe it’s a frozen laptop, or a glitch in the browser, or an issue connecting to VPN. And maybe it’s a drive-by at the coffee machine or Slack message to a “tech-savvy” coworker.

ServiceNow adds new innovations to Safe Workplace Suite

At ServiceNow, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the ServiceNow® Safe Workplace Suite, more than 500 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.