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Gen Z's, who now represent a significant portion of the workforce, are bringing unique experiences and worldviews to the workplace. They're digitally native, socially conscious, and managed to survive a global pandemic and are starting their careers remotely. Snacks in the breakroom aren't their main concern. They're "conscious candidates," seeking passion and purpose to inspire their best work.
Governments around the world have long understood the advantages of digitising their services. It’s fair to say, however, that most public sector agencies are just beginning their digital journeys. Public agencies face unique challenges compared to the private sector. Notably, they serve citizens rather than customers. This simple difference means greater pressure to deliver digital services within strict budgetary limits while protecting data and complying with regulations.
We’re delighted to present the all-new SupportCenter Plus. It comes with the powerful capabilities you’ll need to provide exceptional customer support. This help desk software isn’t just effective and feature-rich—it’s also quite cost-efficient. Wondering what awaits you in SupportCenter Plus 11.0? Let’s take a look.
If you’re a Marvel® Comics fan, you might have heard about the superhero named Darwin. Darwin can evolve based on need and environment. For instance, he can acquire night vision for his evening’s mission or develop gills if swimming underwater. As with Darwin, adaptation is an essential skill for many IT operations superheroes out there as well, tough times or not.
Deloitte had a problem to solve. It’s the world’s largest professional services company, with 300,000 employees in 150 countries and territories around the world. The firm’s leadership recognized that as demands on its workforce increased, inconsistent approaches to service management were impeding Deloitte’s ability to consolidate and scale worldwide. Deloitte addressed this and other growth issues by adopting the Now Platform as a foundation of its digital transformation.