Operations | Monitoring | ITSM | DevOps | Cloud

Generative AI (GenAI) is on track to be the most powerful technology of our time. As such, it’s created quite a buzz. “Generative AI has awakened people's imagination for AI,” explains ServiceNow Chief Information Officer Chris Bedi. “AI has been around for a long time. People use machine learning models, but they couldn't feel and touch it like generative AI.

Generative AI is all the buzz these days with the popularity of platforms and tools such as ChatGPT, Bard, Scribe, Jasper, and others experiencing exponential growth. This is a technology that has come to the fore with the force of a runaway train that’s bringing us head long into the future at the speed of light. It is transforming everything we do from writing code to making travel plans. And cybersecurity is no exception.

Vertex AI is Google’s platform offering AI and machine learning computing as a service—enabling users to train and deploy machine learning (ML) models and AI applications in the cloud. In June 2023, Google added generative AI support to Vertex AI, so users can test, tune, and deploy Google’s large language models (LLMs) for use in their applications.

We’ve all been there: at that frustrating moment when you have a problem or an urgent need and the customer support line is busy. Endless searching for answers turns up nothing that matches your predicament. That’s the friction ServiceNow teams are diving into headfirst to provide each of our customers satisfactory answers with promptness that matches the urgency they feel. Generative AI is helping the teams improve customer support at a rapid pace.