De-Siloing Incident Management: How to Make Reliability Engineering Everyone's Job
4 best practices for breaking down silos and establishing a culture of shared responsibility toward reliability.
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4 best practices for breaking down silos and establishing a culture of shared responsibility toward reliability.
In my past experience as an SRE I’ve learned some valuable lessons about how to respond and learn from incidents. Declare and run retros for the small incidents. It's less stressful, and action items become much more actionable. Decrease the time it takes to analyze an incident. You'll remember more, and will learn more from the incident. Alert on pain felt by people — not computers. The only reason we declare incidents at all is because of the people on the other side of them.
More and more cloud providers are emerging and spreading their business across different regions in the current times. As a result, customers want to reduce their IT workload and migrate their product or application to a cloud-based environment. The primary reason behind this is that the cloud heavily reduces the overheads of investing in IT infrastructure, hardware upgrades, maintenance, etc.
Communications Service Providers around the world have experienced an unprecedented explosion in demand for bandwidth due to several driving forces including more video streaming, the growing popularity in areas like cloud gaming and the increasing move to the cloud to name a few.