Operations | Monitoring | ITSM | DevOps | Cloud

If you’re operating a SaaS company these days, chances are you’ve got at least some AI features already on the market and others in the pipeline. That also means you’ve likely encountered one of the top problems with AI in today’s market: It can be prohibitively expensive — to the point where you gamble with actually losing money rather than making a profit with the release of a new AI feature.

Outsourcing IT management to a managed service provider (MSP) has given countless organizations the freedom and confidence to make a real impact, even if they have little to no knowledge of IT. With experts keeping an eye on things and also looking out for cyberthreats, businesses are free to focus on what they do best.

If you’re comparing OpsGenie vs. PagerDuty, there’s something important you need to know right away: OpsGenie is shutting down. OpsGenie has been a trusted ally for incident teams for over a decade. In our Ode to OpsGenie, we celebrated its legacy—from simplifying on-call rotations to reducing alert noise effectively. Atlassian announced that OpsGenie sales will stop on June 4, 2025, with a complete shutdown by April 5, 2027.

In Site Reliability Engineering (SRE), distinguishing incident management from problem management is crucial. While both processes aim to maintain system reliability, they fulfill distinct roles: incident management focuses on quickly resolving immediate disruptions, whereas problem management identifies and rectifies root causes to prevent recurrence. Effectively combining these processes helps minimize downtime, enhances system resilience, and fosters a proactive operational approach.

We're taking a look at our clients' journey to a hybrid-cloud architecture, exploring the benefits private cloud boasts over on-premise infrastructure and how this helps an organisation's digital transformation. The adoption of cloud technology is determined by where data originated and is held, and how it is used.

Here at Civo, we’re proud to announce that we have become the first UK company to successfully host and operationalize Meta’s new Llama 4 model family on relaxAI, our AI assistant. This breakthrough positions relaxAI at the forefront of sovereign AI development, combining world-class capabilities with uncompromising data protection standards that UK businesses can trust.