The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
The release of the Gartner® Hype Cycle™ for I&O Automation, 2023 has inspired us here at OnPage to provide our insights on the latest trends in I&O optimization. In this blog, OnPage will predict the widespread adoption of technologies that can further automation efforts and thus contribute to I&O optimization.
IT Service Management (ITSM) is such that it constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. And one of the most promising developments is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is not exactly breaking news. But what continues to slip under the radar of many ITOps teams is how to unlock AI's true potential. To know this, there's a dire need to understand the already critical and soon-to-be popular use cases.
At the beginning of May, I joined incident.io as the first site reliability engineer (SRE), a very exciting but slightly daunting move. With only some high-level knowledge of what the company and its systems looked like prior to this point, it’s fair to say that I didn’t have much certainty in what exactly I’d be working on or how I’d deliver it.
IT leaders often find themselves under pressure to support business outcomes while also trying to manage help requests. An incident priority matrix makes the incident management process much more seamless. It helps companies handle priority incidents within reasonable resolution times while ensuring other concerns are met. In this blog post, we delve deep into the concept of the Incident Priority Matrix, its significance, and how it can transform your incident management processes.
Too often, complexity means confusion — and confusion is your worst enemy when it comes to efficient incident response. We recently found that poor incident management practices (like confusion about what to do or how to escalate an incident) can cost companies as much as $18 million a year.
