Operations | Monitoring | ITSM | DevOps | Cloud

Being in touch with your customers is key to any business. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We recently took a trip to Texas to visit several customers and the feedback was invaluable! We received a lot more information with a face-to-face meeting that just would not be the same if it were done virtually, like over Teams.

Imagine you're having a regular day at work, opening up your browser, double checking something for a client in that web app your team built for them, when suddenly, you see this screen: You hit refresh a few times, just to be sure. Nope. Still down. What happens next depends on how well your team has planned for incidents like this (some folks call it unplanned downtime).

An overview of major IT incidents and outages in 2021

Role-Based Access Control is an effective means to enable authentication and ensure only the authorized personnel have access to sensitive data within the platform. This blog explains how to implement RBAC in your organization's Squadcast account to achieve maximum security and confidentiality during Incident Management. We recently released this new functionality into Squadcast (called RBAC) that helps organizations fine-grain the access control provided to users within our platform.

After two years of sky-high spending on cloud and related technologies, 2022 is the crunch point for corporate IT and digital leaders. Investments in technology helped facilitate the rapid shift to mass hybrid working and supported businesses to embrace the digital-first models of the new normal. But beyond merely investments to support new working styles, leaders also must ensure their organization continues to innovate.

I am excited to announce today that BigPanda has secured $190 million in financing at a $1.2 billion valuation. This financing was led by Advent International and Insight Partners, together with our other existing investors. BigPanda is now officially a unicorn, and the clear leader in the rapidly growing AIOps market!