Operations | Monitoring | ITSM | DevOps | Cloud

With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set triggers to send alerts on any condition, such as SLA breaches, status changes or any custom field change. Automatically updates at time points that you set. AlertOps also logs all activities in ServiceNow so you can track everything in one place.

With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to each group at regular intervals, and a final message when the incident is resolved. Set each notification to use the notification channel you choose (email, voice, SMS, mobile app, and chat).

Incidents can have a massive impact on your operations, negatively affecting customers, employees, and stakeholders. Preparing in advance is the best way to restore normal service operations as quickly as possible.

We have released another update for Enterprise Alert 9 (version 9.2) which enhances the flood protection mechanism. This will help you to setup scenarios where you do not want the flood protection to be active for every notification channel. Read all details in this article.

When a cyber incident hits, there are certain questions that are asked right away almost every time...

As we step into another year, its time to reflect back on our most memorable moments & milestones that tell the story of Squadcast in 2021. 😇 The last 12 months have been nothing short of a spectacular journey for us as a company. We raised funding (Yaay!🙌), launched an open-source tool called SLO Tracker, helped organizations globally improve their reliability and made on-call shifts in general less stressful. Here’s how our year went by.

2021 has been an eye-opening year for both businesses and consumers who use popular websites and applications. We have all seen notable increases in the frequency and severity of outages as dependency on internet infrastructure grows – with no signs of slowing down. With our reliance on automation and connectivity expected to increase in 2022 – let’s review some of the top internet outages and website downtime incidents of 2021.

With only a few days left of 2021, we all know what that means: making New Year’s resolutions. While some love the tradition of laying out their goals for the coming 12 months, others loathe it with a passion. And with approximately 80% of people failing to achieve their resolutions, it’s easy to see why there’s so much resentment towards this common habit. At xMatters, we plan to—and often do—beat those odds.

With the AlertOps ServiceNow integration, you can use automatic escalations for on-call schedules and create custom escalations. Automatically escalate to a level 2 or level 3 team and notify management and stakeholders. Set each escalation to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set your escalations to trigger reminders when a response SLA or a resolution SLA has been breached or is approaching the deadline.