IT analytics in 90 seconds: Cut costs with enhanced self-service
Facilitate intuitive self-service to curb the costs of repetitive help desk requests.
Operations | Monitoring | ITSM | DevOps | Cloud
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The latest News and Information on IT Service Management, Service Desk and related technologies.
What Is a Self-Service Portal?
A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within a company or organization.
What You Need to Know About ITIL for Service Management
As the person on the front lines, you know that providing the best service possible can be what makes your ITSM organization succeed. Every day, you work to build the relationships that help your organization create value for end-users. However, when you have inefficient processes, you end up having to be the person responding to an upset user.
What does ServiceNow do?
Today, ServiceNow offers IT Service Management, IT Operations Management, HR Service Delivery, Customer Service Management, low-code and hyperautomation, and a whole lot more!
A workforce strategy for an era of uncertainty
In this episode of the ManageEngine Insights podcast, Insights Editor Brent Dorshkind and Michael Barata, a master trainer at CultureRx, discuss the Results-Only Work Environment (ROWE). As a workforce strategy, ROWE prioritizes autonomy, accountability, and clarity, making it particularly well-suited to the relentless democratization of IT and decentralization of work that’s taking place in organizations today. Likewise, ROWE offers a clear way forward in an era of economic, political, cultural, and general uncertainty.
Adoption of AI stalling in IT departments
More than half of IT pros are not using machine learning in their environment.
ServiceNow employees use the Now Platform to create low-code, no-code solutions
The Now Platform makes it so easy to create low-code, no-code applications, that even our own employees can’t keep themselves away from it. In this video, hear directly from our Citizen Developers about how they’ve impacted their communities.
How to Manage Software Licenses with InvGate Insight
Someone just asked you for some software. What's next? Do you know what you own and what's available? Software License Management (SLM) is critical to IT Asset Management (ITAM) and is in charge of tracking, controlling, and managing the usage and distribution of software licenses within an organization. If you learn how to manage software licenses efficiently, you're in for a treat! The benefits of SLM are multiple and include.
ServiceNow and Mattermost Playbooks Demo
See the Mattermost and ServiceNow integration in action! Without leaving Mattermost, you can now subscribe to change notifications from ServiceNow, comment and update records, and search and share records. Learn more at Mattermost.com
A Magic Quadrant Leader in Low-Code Application Platforms for third year
I’m thrilled to announce that, for the third consecutive year, ServiceNow has been named a Leader in the Gartner Magic Quadrant Enterprise Low-Code Application Platforms.1 We believe this recognition demonstrates our commitment to help customers build low-code enterprise workflow apps fast and deliver them safely and at scale on a single platform. Digital transformation is in full swing, and the market demands a more agile and productive way to build software.