Welcome to The DEX Show London
We are welcoming Sally Winston from Qualtrics to The DEX Show for a very special in-person recording of the podcast for IT change makers.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Nexthink Infinity: Real-Time Alerting Overview
Compare real-time telemetry with previously observed behavior with Nexthink Infinity.
Ivanti Browser Manager
Ivanti Browser Manager maximizes the end-user experience by retaining essential web data, so that user favorites are synchronized across all browsers and URLs redirect to an appropriate browser. With Ivanti Browser Manager you can provide a user experience optimized for mobile and remote users in a multi-browser environment across all desktops, physical and virtual instances.
What to Look for With Ivanti's Fourth Quarter Release
In 2004, a joint initiative of the US Department of Homeland Security and the National Cybersecurity Alliance declared October National Cybersecurity Awareness Month to help raise awareness of the best practices to remain safe while working online. Vigilance enables us to maintain privacy and productivity for our own sake and for the organizations we may work for.
Survey: Innovation is a top management imperative
Forward-thinking organizations prioritize innovation—and for good reason. “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive,” notes ServiceNow Chief Strategy Officer Nick Tzitzon, guest editor of the Fall 2022 Workflow Quarterly. Research by ServiceNow and ThoughtLab confirms this insight.
IT analytics in 90 seconds: Improve app maintenance cycles
Tailor maintenance cycles to your organization's unique application usage, and overcome crippling business downtime using Analytics Plus.
Dashboards vs. Reports: How to Get the Most out of Your ITSM Reporting Tools
At this point, we all know that reporting is an essential part of ITSM. It helps us to have clear information about the performance of the service desk and the support team and thus make better decisions. ITSM reporting tools consist of dashboards and reports, and though it might seem great to have only two, this often poses a question: when should I use each one? If you find yourself having a hard time deciding, this article is perfect for you! We’re about to oppose dashboards vs.
Sponsored Post
5 Service Desk Management Tools For Enterprise Teams
The best service desk management tools for enterprise teams bring much-needed clarity and order to the process of delivering support. By automating tasks, ticketing systems make it easier to keep track of customer requests and issues. As enterprise teams strive to deliver ever-higher levels of customer support, they require access to powerful workflow automation tools. Our favorite is StartingPoint. Sure we're a little biased, but this workforce management solution is a game-changer for ambitious enterprise teams that want to centralize their operations and provide an amazing customer experience. StartingPoint consolidates all of your customer information, conversations, and files in one place to streamline your workflows.
Ivanti Neurons for Spend Intelligence
Ivanti Neurons for Spend Intelligence enables an organization to control and manage their Software spend across on-premise and subscription software. In this video, we introduce Spend Intelligence and look at more in-depth capabilities across.
How Businesses Are Benefiting from Hybrid Cloud Infrastructures
Side by side with the popularity of hyperscale public cloud providers such as AWS and Microsoft Azure, many organizations maintain on-premises data centers. Organizations may keep them for mission-critical legacy systems with performance demands the cloud cannot meet, or simply be in transition and have not yet migrated their infrastructure to the cloud.