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The latest News and Information on IT Service Management, Service Desk and related technologies.

Asset Infinity

Best Enterprise Asset Management Software 2026

Mar 18, 2026 By Himanish Ganguly In Asset Infinity
Best enterprise asset management software is becoming essential for organizations that manage large-scale operations, multiple facilities, and diverse asset categories. Enterprises today rely on advanced systems to monitor physical assets, digital assets, infrastructure, and operational equipment across departments and locations.
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Intro to AIOps with Infraon. (Webinar recording)

Mar 18, 2026 By Infraon In Infraon
Missed our live session? We’ve got you covered. Yesterday, we hosted our very first AIOps webinar, and the energy was incredible! Introduction to AIOps with Infraon brought together IT professionals for a deep dive into practical AI applications. Led by Dinesh Doraiswamy V, this wasn't just a presentation—it was a live, interactive session tackling real-world scenarios and honest truths about where AI fits in modern IT operations today.
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InvGate

QR codes for Asset Management: How to Tag And Track IT Hardware

Mar 16, 2026 By Melisa Wrobel In InvGate
If you’re part of an IT team, you know losing track of an IT asset can quickly turn into a nightmare. It’s not just about the cost or the lost productivity, it’s also about the security stress that comes with it, and the potential risk of data exposure. That’s why effective asset tracking is a key part of IT Asset Management (ITAM).
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nexthink

Digital Adoption + AI: The Secret Route to Zero Tickets

Mar 13, 2026 By Ella Drimer In Nexthink
Generative AI has the potential to transform workplace productivity – but do organizations know how to deliver on that promise? New research shows that employees who use generative AI tools engage with them up to ten times per day, spending over three hours per week interacting with AI at work. And yet within the same organizations, large groups of employees have never meaningfully engaged with these tools at all.
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nexthink

4 Key DEXOps Process Improvements

Mar 13, 2026 By Megan Brake In Nexthink
Most IT organizations want to improve the digital employee experience. But good intentions alone rarely move the needle. The real shift happens when organizations evolve how IT operates. Traditional IT operations are built around reacting to incidents. But ticket-based operations, or operations based on poor data, lack the ability to create truly predictive ways of working.
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Asset Infinity

Best RFID Asset Tracking Software to Track and Manage Assets in 2026

Mar 12, 2026 By Himanish Ganguly In Asset Infinity
RFID asset tracking software is rapidly becoming a key technology for organizations that manage large volumes of equipment, tools, and operational assets. Businesses across industries such as manufacturing, healthcare, logistics, and education rely on RFID technology to maintain accurate asset records and improve operational visibility.
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IT Operations Best Practices: 12 Tips for 2026 Success

Mar 12, 2026 By Infraon In Infraon
Building reliable, high-performing IT operations requires more than good intentions. Learn the 12 best practices that separate reactive teams from proactive ones. What's covered: Common IT operations challenges in growing organizations 12 IT operations best practices you should adopt IT operations maturity model: starter to scaled Key metrics that matter (MTTR, uptime, incident volume) How tools enable best practices at scale.
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nexthink

6 Key Roles Every DEX Team Needs

Mar 12, 2026 By Megan Brake In Nexthink
Digital employee experience doesn’t fail because of technology. It fails because of operating models. Many digital workplace leaders invest in visibility tools, dashboards, automation capabilities, and sentiment platforms. And yet, months later, they’re still stuck in reactive mode. Tickets are down slightly. Reporting is better. But the organization hasn’t fundamentally shifted.
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