Operations | Monitoring | ITSM | DevOps | Cloud

Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect loyalty and retention. Satisfied customers will continue doing business with a company, and they will also recommend the company to others.

Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are antiquated, unstable, and prone to errors, which adds time and money to what should be a quick procedure. RFID asset tracking allows you to collect asset data in a fraction of the time it would take to locate your assets manually. RFID offers a fully automated and significantly more reliable method of tracking medical equipment.

As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical assets.

Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate when cutbacks are running rampant. Investing in digital strategies to connect people, processes, and systems can yield a unified approach to customer service that drives efficiencies, empowers colleagues, and increases customer loyalty.

When transitioning from physical infrastructure to the cloud, it’s easy to think that your networks will instantly be faster, more reliable, and produce windfalls of cost savings overnight. Unfortunately, this wishful line of thinking fails to account for some of the complexities of cloud networking and is one of the biggest drivers of the cloud deployment mistakes we see.

Monitoring the health and status of nodes and servers is a critical part of effective infrastructure monitoring.

FreeBSD is a high-quality, stable, and secure operating system used in a wide variety of applications, and we want to show you how monitor FreeBSD systems painlessly and effectively.

At ilert customers are already benefitting from our easy to setup private or public status pages and auto generated SLA uptime graphs for their business services. However, we decided to push the graph topic a bit further with custom metrics. Using ilert metrics customers can showcase additional business data and insights into their services on their status pages.

The shift toward building modern applications as a collection of API-driven services has many benefits, but let’s be honest, simplified monitoring and troubleshooting is not one of them.

When you are downloading or sharing files online, there is a good chance that one of them will be in the form of a zip file. A zip file is a compressed folder that compresses multiple files into a single folder. The main benefit of zip files is to reduce the size of various files into smaller ones. Especially when you are transferring these files over the internet, reducing their size means they take up less bandwidth and download faster.