Operations | Monitoring | ITSM | DevOps | Cloud

Improved FortiGate Integration

The new release of FortiOS 6.4 from 31 March 2020 brings a new and interesting feature of using webhooks for external API calls and enable automation stitches, which are easy to configure in FortiGate UI and allow you to run multiple actions. This led us to revise our integration script to utilize this functionality and allow administrators to easily configure different levels of mitigation with the webhooks.

Speeding up Bitbucket Cloud with AWS Global Accelerator - and adding some new IP ranges

We're happy to announce that on September 15th, 2020, we will begin gradually enabling a new traffic acceleration improvement for all Bitbucket Cloud users (Free, Standard, and Premium) when accessing Bitbucket.org for Web- or Git-based (ssh/https) operations. This new improvement leverages AWS Global Accelerator to route traffic to and from Bitbucket Cloud via 83 Points of Presence in 73 cities across 38 countries, potentially dramatically speeding up transaction times.

Pulling the Strings: Event-Driven Automation with Relay!

Eric Sorenson and Melissa Sussmann discuss Puppet’s event-driven automation platform, Relay, and how it helps clean up the “DevOps Dumping Ground” left behind from a tangled web of gitops and cloud events. Ditch your digital duct tape with a repeatable and reusable platform. Home-grown glue logic is expensive and high risk compared to the alternative.

An IT Pro's Declassified School Success Guide

Class is almost in session, and this year will look very different than it did in years past. Depending on the state and district, school officials have decided to continue virtual learning or put safety plans in place for in-person learning. In any case, technology will be the backbone for successful learning in 2020. Schools’ IT departments will be integral in ensuring students and teachers have reliable devices and easy access to software applications to start and finish the year strong.

Measuring VoIP Quality with SIP and RTP

The pandemic has changed the way teams collaborate within an organization and between companies. With work from home becoming the new normal, employees are turning to new options for collaboration, meeting, training and onboarding have moved online. The office is now a virtual space. With the increasing demand for online meetings, it is even more important to monitor the health and performance of such meetings.

Network operating system: operation, history and monitoring

In the early days of telephony, there were few people who had phone numbers in every town and city. There were just a few numbers to remember and if your brain failed, you could check with a telephone operator, women who always knew (and know) how to listen. Let’s see how a network operating system was born in the middle of the 20th century, right at the center of telephone networks.

Real-Time Cost Alerts and Forecasts for AWS

For many companies, cloud costs are among the top investments these days. With a growing number of services, instances and regions, cloud cost optimization is becoming increasingly painful. Companies use cloud management platforms to optimize costs and increase cloud visibility and security. But staying on top of AWS budgets requires proficiency, agility and time—especially when any glitch can result in massive cost bleeds.

Network Operations Center Best Practices (in 2020)

Your Network Operations Center (NOC) is responsible for network monitoring, incident response, and other network operations activities — and you want to optimize its performance. To achieve your goal, your NOC team assesses data and explores ways to improve its everyday operations. The team may also implement NOC best practices or craft some of its own. NOC teams manage network availability and performance, along with servers, databases, firewalls, devices, and related external services.

Top Five Reasons Why Companies Are Choosing OnPage Over Competitors

OnPage’s intelligent incident management system is the alerting solution of choice for industry-leading organizations. Since the beginning, companies have invested in the OnPage system for its advanced capabilities, out-of-the-box integrations and unmatched 24/7 customer support. Though we can provide a comprehensive view into OnPage’s competitive advantage, here are the top five reasons why customers continue to trust OnPage’s incident management system.

Where did all my spans go? A guide to diagnosing dropped spans in Jaeger

Nothing is more frustrating than feeling like you’ve finally found the perfect trace only to see that you’re missing critical spans. In fact, a common question for new users and operators of Jaeger, the popular distributed tracing system, is: “Where did all my spans go?” In this post we’ll discuss how to diagnose and correct lost spans in each element of the Jaeger ingestion pipeline.