The most expensive hour in IT: Why major incident management is Agentic ITOps' moment of truth
Picture the bridge call at 2 am. A Sev1 has taken down a critical service, and the paging storm has pulled forty people out of bed, even though only six of them will ever touch the fix. The first hour disappears into roll call and trying to figure out which changes shipped last night, which alerts are related, and who actually owns the failing service.