Operations | Monitoring | ITSM | DevOps | Cloud

Introducing Braintrust

How do you balance speed and quality when your customers are counting on you? What does it actually take to build a culture of reliability? And how should engineering leaders think about AI when it's changing everything about how we ship software? On Braintrust, Ganesh Datta, CTO and Co-founder of Cortex, sits down with CTOs, VPs of Engineering, and technical leaders who've been in the trenches—the ones who've made the hard calls, shipped through the chaos, and built teams that actually work.

Webinar: Platform Engineering 3.0-Practical Guidance for the AI Era

Platform Engineering is evolving fast. From the early days of CI/CD automation to today’s self-service platforms, we’re entering a new era: AI-enhanced infrastructure management.‍ In this 40-minute thought leadership session, you’ll gain practical, actionable guidance on how to prepare your team for Platform Engineering 3.0—where AI-driven insights, automated governance, and IDE-native workflows accelerate delivery without sacrificing control.

CRO's Guide to Agentic AI: Building an Autonomous Revenue Engine

Revenue Operations is at a decisive turning point. The modern customer journey is getting more complex, with buyer paths broken across multiple digital touchpoints and competitors quickly shifting their strategies. For years, Chief Revenue Officers (CROs) have tried to manage this environment by adding more technology and processes; yet, sustained revenue growth remains elusive.

What Does the Journey from Generative to Agentic AI Mean for Customer Experience?

Today, generative AI has transformed customer experience (CX) from scripted exchanges to dynamic conversations at scale. And nearly every enterprise is feeling its immediate impact. But as your peers rush to deploy chatbots and automate responses, leaders face a blunt reality: the real race is only just beginning. Generative models are powerful, but fundamentally limited. They can personalize dialogue, but not execute decisions. They react to customer needs, but cannot act on them.

We Built an SRE Agent With Memory And It's Transforming Incident Response

If you feel like your incidents are multiplying while your stack gets more complex by the week, you’re not alone. Event volumes keep climbing, signals live in a dozen tools, and human responders are stretched thin. That’s exactly why we built the PagerDuty SRE Agent—a vendor‑agnostic AI teammate that improves with every response to make the next one faster, smarter, and more reliable.

Too Late to Learn: Why Security Post-Mortems Fail and How AI Can Help

An effective post-mortem can turn a security breach into a blueprint for lasting resilience. But too often, in the stress of an incident, documenting what happened takes a back seat to containment and recovery. The resulting analysis relies heavily on memory, scattered notes, and competing narratives. Valuable context gets lost, timelines blur, and lessons that could strengthen defenses never become institutional knowledge.