Operations | Monitoring | ITSM | DevOps | Cloud

Welcome back! We’re nearing the end of our five-part series, and I hope you’ve gotten the information you need as a DBA to mature your business. In this part of the series, we’ll discuss Level 4 and the importance of servicing customers and teams with the skills acquired in levels one, two, and three.

The results of our 2021 State of IT Operations Management survey are now available for the UK! Some common themes emerged with our US survey results published in April: Tool sprawl is real in IT operations departments in both countries as ops teams wrestle with multiple tools and report that legacy tools are holding them back from innovating. UK and US IT teams will both look to adopt digital operations platforms to combat tool sprawl, driven by better capabilities for AIOps and automation.

“Mean time to X” is a common term used to describe how long, on average, a particular milestone takes to achieve in incident response. There’s mean time to detect, acknowledge, mitigate, etc. And then there’s the elusive “mean time to recover,” also known as “MTTR.” MTTR, a hotly debated acronym and concept, measures how long it takes to resolve an incident on average. The problem with MTTR, though, is that it doesn’t matter.

With the increase in popularity and adoption of software development across the industry, developers and organizations are constantly looking for tools to make their lives easier. The right set of tools can quickly help you get the maximum output each day, but the road to finding your arsenal of the best software development tools is not easy. That’s why we researched for you!

As we wrap up swampUP 2021, I have never felt more excited about being part of the global DevOps community. My greatest takeaway from swampUP 2021, with all of its great presentations and the participation of thousands of our community peers, is that DevOps today finds itself at a historical inflection point. Let me explain.

Whether you've recently migrated to the cloud, or you've been operating there for awhile now, you've likely realized how challenging it can be to understand exactly where your cloud spend goes and what drives your costs. Using a cloud service provider can offer many benefits, like the ability to easily scale up and down based on need, but unless you're using the right services and tools, your costs can quickly spiral out of control.

In early 2020, threat actors breached the build systems of Solarwinds and used this access to add malicious code into one of SolarWinds products. The product, called “Orion”, is very widely used and deployed by tens of thousands of companies, including many Fortune 500 companies.