Operations | Monitoring | ITSM | DevOps | Cloud

As AI agents become more autonomous, enterprises face a new challenge: How do you secure a workforce that isn't human? In this episode of Agents of IT, Fran Fernandez, Zach Austin, and Ian Coppock explore the growing identity and security challenges surrounding Agentic AI. From permissions and governance to digital identities and access controls, the team breaks down what enterprise leaders need to know before deploying AI agents at scale.

Azure integration errors can be difficult to diagnose when messages flow across multiple services such as Logic Apps, Service Bus, Azure Functions, APIs, and external systems. Support teams often spend hours searching through logs and correlating events across services just to identify where a transaction failed.

Customer interviews are one of the most powerful ways to build better products — but they’re also time-consuming. In this video, Avinoam “Avi” Zelenko, Principal Product Manager at Atlassian, shares how he transformed the way he runs customer interviews using AI automation and Rovo agents. What used to take hours of coordination, note-taking, and manual summaries now happens automatically. By stitching together the Teamwork Collection and Slack, Avi built a workflow that captures conversations, summarizes insights, and shares them across teams in real time.

Who really owns your data? Data sovereignty has become one of the defining issues shaping digital infrastructure, cloud strategy and AI adoption. But what does it actually mean, and why has it become a board-level discussion for so many organisations? In Episode 4 of Perspectives from the Edge, Pulsant's Wendy Shearer is joined by Steve Jewell, CEO of Nine23, to explore data sovereignty and its relationship to security, resilience and digital transformation.

Tired of noisy alerts waking you up for issues that are not actually impacting your services? In this tutorial, we walk through MetricFire's Composite Alerting capabilities and show how to combine multiple metric conditions into a single high-confidence alert using AND / OR logic. Learn how to: Reduce alert fatigue and false positives Create service level alerts in Graphite Combine CPU, latency, and database metrics into meaningful alerts Use conditional logic to improve signal quality Build smarter observability workflows with Hosted Graphite.

Will AI replace engineers? Hugo Charré from Cursor argues the opposite. In this clip from the upcoming summit, Hugo Charré (Cursor) explains why the number of engineers is going to grow as we scale agentic systems — and why AI raises the bar for who's on the team.