Operations | Monitoring | ITSM | DevOps | Cloud

At Google Cloud, we strive to bring Site Reliability Engineering (SRE) culture to our customers not only through training on organizational best practices, but also with the tools you need to run successful cloud services. Part and parcel of that is comprehensive observability tooling—logging, monitoring, tracing, profiling and debugging—which can help you troubleshoot production issues faster, increase release velocity and improve service reliability.

We recently ran a quick poll where we asked the audience, “When an IT incident occurs at your company, what TV show does it most resemble?” Twenty-three percent of respondents told us that CSI: Crime Scene Investigation resembled them the most. We needed to dig into that a little deeper. Let’s walk through the typical steps of figuring out the root cause, in CSI fashion: Photographs are critical in the world of CSI.

When making changes to applications these days, it’s hard to understand and predict the impact of those changes before you deploy. API connections are multiplying, and with new cloud platforms such as containers/serverless, it only add to the complexity. Some people have trouble remembering whether they closed the garage door or turned off the coffee maker. Can you remember all the details of your latest API contract change? Let alone who would be impacted and needed to be notified?

The adoption of cloud-based solutions has become increasingly common. The proof for this is evident – according to Gartner, Inc., the worldwide public cloud services market is expected to grow by 6.3% in 2020, up to a staggering $257.9 billion in value. The Flexera 2020 State of the Cloud Report, released on April 28, 2020, states that more than 90% of respondents have adopted cloud computing, with the top three cloud service providers being – AWS, Azure, and Google Cloud Platform.

We’ve released version 1.5 of the HAProxy Kubernetes Ingress Controller. This version unlocks access to the raw HAProxy configuration language for power users to gain more control. You can also enable mutual TLS authentication between the ingress controller and services, enforce Basic authentication, and return custom error pages to users.

Making predictions is a tricky business at the best of times, but especially after a year that turned the world upside down. Even so, we have decided to talk to the IT leaders and discover what we should get ready for in 2021. With technology development, COVID-19 impact, and the new cybersecurity issues happening in the world, the IT engineers responsible for the IT infrastructure monitoring should be always ready to adapt to the new challenges.