Operations | Monitoring | ITSM | DevOps | Cloud

Part of the motivation for this post is how cloud API economics are shifting: Anthropic is moving large enterprise customers toward per-token, usage-based billing (unbundled from flat seat fees), which makes “always call the API” a moving cost line for teams at scale. A hybrid or local layer is one way to keep spend bounded while you still use premium models where they matter.

Your SLI query shows 100% availability as No Data. Here's why PromQL returns empty results instead of zero — and the label-preserving fix. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

Key takeaway: AI agents and RAG pipelines only reach production-grade accuracy when they are developed against byte-level clones of real production data. Without environment parity, the "repro gap" leads to inevitable AI failure.

Today Canonical announced the release of Ubuntu 26.04 LTS, codenamed “Resolute Raccoon,” available to download and install from ubuntu.com/download. Resolute Raccoon builds on the resilience-focused improvements introduced in interim releases, with TPM-backed full-disk encryption, improved support for application permission prompting, Livepatch updates for Arm– based servers, and Rust-based utilities for enhanced memory safety.

SREs and platform teams are overwhelmed by the effort of manually troubleshooting ever-more complex cloud-native environments. This pain is driving a breakneck adoption of AI SRE solutions that promise to automate core reliability practices, from root cause analysis to capacity planning. For teams with strong engineering talent, creating a DIY AI SRE seems like a straightforward challenge.

Part 2: Key insights from a fireside chat with Chris Yates. Read part 1 here. Choosing a database monitoring vendor isn't just about features. Once you’re confident that it’s time to reassess your database monitoring strategy, the natural instinct is to start comparing products. However, it’s vital to know how to assess vendor relationships, support quality, and product innovation before you sign anything.

The April 2026 update to UK Cyber Essentials marks an important shift. Not because it introduces radically new security concepts, but because it removes tolerance for inconsistency. With the effective date quickly approaching, many UK organizations are focused on meeting the immediate requirements. That matters. But the more durable story is what these changes reveal about how security and compliance are now expected to operate in real world environments.

Your LLM observability stack probably handles individual model calls well enough. Latency, token counts, error rates, maybe even evaluation scores....