Operations | Monitoring | ITSM | DevOps | Cloud

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From Microsoft SCOM to Dashboards

System Center Operations Manager (SCOM) remains one of the most capable on-premises monitoring platforms for Microsoft environments. However, as IT operations evolve toward real-time observability and self-service insights, traditional SCOM reporting and consoles can feel restrictive. This whitepaper explores practical ways to extend and modernize your SCOM visualizations using today's leading dashboarding technologies - including SquaredUp, Grafana, Power BI, and Azure Workbooks.

The Regional Data Centre Revolution Powered by AI Demand

London still hosts the biggest concentration of UK data centre capacity, but the centre of gravity is starting to move. AI workloads are changing the infrastructure maths, pushing power, space and planning considerations up the decision list. That is exactly where regional locations start to look like the sensible option. Government data shows how concentrated the market remains: as of autumn 2024, London is estimated at 1,048MW of colocation IT load. Compare that with 44MW in the East of England, 17MW in the North East and 30MW in Scotland. The gap is huge, yet it is not a permanent advantage.

Moving Beyond SolarWinds: Building a Modern Observability Strategy

For years, platforms like SolarWinds have been a standard in IT environments. They helped teams answer a fundamental question: are systems up or down? That approach worked well when environments were more contained and predictable. The challenge is that most environments no longer operate that way. Hybrid infrastructure, cloud services, and tightly interconnected applications have changed what “visibility” needs to mean.

New: More control with Recovery Notices

We’ve added a new notification option to give you more control over how and when you get alerted: Recovery Notices. Until now, notifications were primarily focused on incidents – letting you know when something goes wrong. But we heard from many of you that not all alerts are equally useful. While some teams want full visibility across the entire lifecycle of an incident, others are mainly concerned with when a service goes down, not when it comes back up.

Forget user experience, the age of user extraction is here

Does it ever feel like the days of simple, user- and pocket-friendly digital services are now a bygone era? Is everything just a reminder of how things used to be better? Dramatic language and rose-tinted glasses aside, you would be naive not to notice that service providers are becoming increasingly predatory, especially when it comes to monetization. Ads are everywhere, privacy policies are questionable at best, and costs keep rising.

8 Signs Your Service Desk Automation Tool Has Become the Bottleneck

Most service desk automation problems get misdiagnosed. You see the ticket backlog, the manual work, and the slow incident response, and assume the issue is due to process, adoption, or staffing. But at some point, the math stops working. You’ve invested in a service desk automation tool, given it time to mature, built workflows around it, and the results still don’t match what was promised.

Instrumenting WordPress with OpenTelemetry: PHP Tracing, Browser RUM, and Error Capture in Production

WordPress powers 40% of the web but has no native observability story. Here's how to instrument it end-to-end with OpenTelemetry - PHP, browser RUM, and errors. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

No more monkey-patching: Better observability with tracing channels

Almost every production application uses a number of different tools and libraries,whether that’s a library to communicate with a database, a cache, or frameworks like Nest.js or Nitro. To be able to observe what’s going on in production, application developers reach out for Application Performance Monitoring (APM) tools like Sentry. But there’s an inherent problem: the performance data that APM tools need is most often not coming natively from the libraries themselves.