Operations | Monitoring | ITSM | DevOps | Cloud

With the 2021 holiday season right around the corner and the COVID-19 pandemic still prevalent, businesses are being conducted online now more than ever. The holiday rush also comes with incidents like websites going down, slow load times, and even possible hacking attempts. While planning to tackle the sudden increase in website traffic during the festive season, businesses must have an incident response plan in place to handle unexpected outages and the consequent surge in customer inquiries.

While there is a lot of focus on the three pillars of observability to provide insight into application performance in production, load testing is the other side of the observability story. By using the open source load testing tool k6 — which Grafana Labs acquired earlier this year — developers can simulate real-world traffic to test the reliability and performance of software changes and new features, not to mention flag performance issues before impacting end users.

We’re delighted to announce that we’ve acquired Specto, a powerful mobile profiling tool from ex-Facebook mobile experts who share our determination for building developer-first performance monitoring products that actually suit the modern dev stack.

About one year ago the NETWAYS colleagues showed you how to let Icinga 2 notify users through XMPP/Jabber. Now it’s time to also cover the somewhat more fancy Rocket.Chat.

Elastic APM is a free, open and powerful observability tool that provides intelligence into application performance for a myriad of production applications (e.g., throughput, error rates, latency, resource usage, transaction traces). You can now enable Elastic APM integration to gain deep insight into the performance behaviors of your Elastic Enterprise Search deployment!

With a 70% increase in internet usage, and digital teams adopting cloud-native technologies at a rapid rate, the importance of measuring customer experience on digital properties is not just a technical problem, but a business imperative. Frontend developers and SREs use Real User Monitoring (RUM) to understand critical components of their end-user experience, like how quickly users see content, when a page becomes interactive, and a page's visual stability.