Operations | Monitoring | ITSM | DevOps | Cloud

What’s the service desk ticket that finally broke the camel’s back? Andrew Cohen (Sr. Manager, Digital Workplace Services at Cox) never had to find out – because he transitioned to a proactive service desk. In other words: a service desk that isn’t weighed down by growing ticket counts, reoccurring issues, and non-responsive employees. In a recent BrightTALK-hosted webinar, Andrew shared some of his firsthand experiences with building a proactive IT team.

Last year I started an IoT project, Plant Buddy. This project entailed soldering some sensors to an Arduino, and teaching that device how to communicate directly with InfluxDB Cloud so that I could monitor those plants. Now I am taking that concept a step further and writing the app for plantbuddy.com. This app will allow users to visualize and create alerts from their uploaded Plant Buddy device data in a custom user experience.

Discipline is the key to success for all companies doing well in their field or reaching a trillion-dollar valuation. They manage the software and update it very frequently when it comes to providing services. So how are they able to manage it and keep their software updated every moment? The answer is ALM—Application Lifecycle Management. ALM includes the people, the software, the tools, and the processes included in software development, from planning to deploying it for end customers.

As you stroll through history, what changes do you notice in the culture of the medieval period, early modern period, and today, as in the modern-day? That's a simple question to answer. Their clothing, eating habits, modes of communication, and vehicles have all evolved and continue to evolve in the current era. So, what benefits may a company's cultural shift bring? You guessed it correctly!!! New DevOps tools and technology have a significant impact on cultural change.

When Covid-19 hit Romania, it was difficult for ordinary citizens to get good information about the pandemic and its escalating impact on the country. The government, presiding over one of the least developed healthcare infrastructures in the European Union, was releasing bulletins via PDF and text that were neither timely nor all that accurate. Into the breach stepped a team of six volunteers—five economists and a data scientist—operating out of Babes-Bolyai University.

Setting up Cloud Monitoring dashboards for your team can be time consuming because every team's needs are different. Picking the right metrics, using the right visualizations to represent these metrics, deciding what metrics can go on the same chart, and determining the right pre-processing steps for metrics requires background and experience that may not yet exist among your development and operations teams.

Yes, time travel is possible...through data. My ability to time travel began when I started coding at age 10. Back then, all of my code ran on my own little computer. Like many ten-year-olds, I coded to create and play games. I also coded cool graphics to accompany music to impress my friends and utilities for copying. I launched my first commercial website in 1996 and made 25 guilders, which was good money for a 15-year old. Life was so easy.

Modern software services are expected to be highly available, and running a service with minimal interruptions requires a certain amount of reliability-focused engineering work. At the same time, teams also need to build new features and improve existing ones, so that users are delighted and don’t churn.

The ability for security teams to integrate threat data into their operations substantially helps their organization identify potentially malicious endpoint and network events using indicators identified by other threat research teams. In this blog, we’ll cover how to ingest threat data with the Threat Intel Filebeat module. In future blog posts, we'll cover enriching threat data with the Threat ECS fieldset and operationalizing threat data with Elastic Security.