How to create Jira work items from SquaredUp alerts
A step-by-step walkthrough on how to create a Jira work item from SquaredUp alerts.
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The latest News and Information on Service Center Operations Manager and related technologies.
Migrating to Citrix Cloud Without Breaking the Business
Not every migration is about rushing to the cloud. More often, it’s about timing, precision, and ensuring that end-users remain unaware of any underlying change. The goal isn’t just to modernize. It’s to do so without disrupting what’s already working. One of our customers, a global feed company with over 1,000 daily Citrix users, reached out to us for guidance.
Getting started with Freshdesk dashboards
Freshdesk is a popular incident management system known for its ease of use, robust ticketing system, and powerful automation capabilities as part of the Freshworks suite of tools. While Freshdesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Freshdesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!
Pinpointing Logon Duration Issues with Precision: Game-Changing Enhancements in MetrixInsight for Citrix VAD/DaaS
At GripMatix, we’re committed to giving IT teams deep, actionable visibility into their Citrix environments, going well beyond what’s available in native tools like Citrix Director or Monitor. With our latest update to the Citrix User Experience (UEX) Analyzer in MetrixInsight for Citrix VAD/DaaS, we’ve taken diagnostics and troubleshooting to the next level by introducing powerful new metrics and insights.
Getting started with MongoDB dashboards
MongoDB is a popular NoSQL database used by many modern web applications. Once your web application is up and running, you might find you need to monitor the application data for operational purposes. For example, you may need to report on user sign-ups, or monitor for problems like invalid data. SquaredUp is an easy-to-use dashboard that plugs directly into your MongoDB database to visualize and monitor your data.
Explore the NiCE MariaDB Management Pack in Action2025Q3
If you’re running critical MariaDB workloads and need reliable, performance-focused monitoring, this session is for you. You’ll get a live walkthrough of the Management Pack, learn how it integrates seamlessly into SCOM, and explore real-world use cases to improve your database monitoring strategy.
Getting started with the Grafana plugin
The idea of having a SquaredUp plugin for Grafana might seem a little bit unnecessary at first. They are both dashboarding products, so why would you want to create a dashboard about dashboards? The answer to this conundrum is that the SquaredUp Grafana plugin isn’t quite a matter of taking Grafana dashboards and recreating them on the SquaredUp canvas.
How Secure and Healthy Are Your Custom SCOM Management Packs?
Thanks for using the NiCE Log File Management Pack. We know it’s a favorite among experts building custom SCOM Management Packs. But here’s a quick question: When was the last time someone checked your custom Management Packs for security vulnerabilities, performance bottlenecks, or health risks?
NiCE Active 365 Management Pack 4.4 for Microsoft SCOM
We’re thrilled to release NiCE Active 365 Management Pack 4.4 for Microsoft SCOM. The new 4.4 release is packed with powerful new enhancements driven by customer input and evolving needs. It especially focuses on improving monitoring capabilities for Azure-based services and ensuring compatibility with Microsoft’s evolving ecosystem.
Sponsored Post
Atlassian Jira Monitoring on Microsoft SCOM
As part of a customer project, we developed a custom Jira Management Pack for Microsoft System Center Operations Manager (SCOM). This tailored solution enables IT operations teams to monitor key performance and health metrics of Jira environments, ensuring planning and bug-tracking platforms remain available and performant. With this Use Case paper, we want to share our knowledge with the SCOM Community to highlight the possibilities of advanced monitoring on Microsoft SCOM, helping teams get better in their day-to-day tasks.