Operations | Monitoring | ITSM | DevOps | Cloud

NiCE IT Management Solutions is excited to announce expanded service offerings and professional training options for Microsoft System Center Operations Manager. In addition to our well-established consulting and monitoring solutions, we now offer custom and standard SCOM training programs tailored to varying skill levels and organizational needs. Our goal: empower IT teams to maximize performance, ensure stability, and deepen expertise in managing modern infrastructure.

A free-of-charge utility for System Center Operations Manager administrators working in secure, offline, or air-gapped environments.

Is SCOM dead? Not even close - It has just evolved System Center Operations Manager (SCOM) is far from dead. While a growing number of monitoring alternatives have emerged in recent years, SCOM in 2025 remains a critical tool, especially for organizations running hybrid environments. Thanks to its stateful, object-oriented monitoring model and a rapidly evolving ecosystem of modern Management Packs (MPs).

SolarWinds is a popular IT infrastructure monitoring tool deployed on-prem, most well-known for its network and server monitoring capabilities. While it offers rich telemetry, it’s easy to miss the bigger picture. SquaredUp turns this complex monitoring data into clear, shareable dashboards that make it easier to spot trends, catch issues early, and keep everyone on the same page.

We’re excited to announce the release of the NiCE MariaDB on Linux Management Pack, designed to deliver advanced monitoring and performance insights for organizations running MariaDB on Linux infrastructure. As MariaDB continues to power business-critical applications across industries, visibility into its performance, availability, and health becomes essential.

ServiceNow is a cloud-based platform that streamlines IT service management, operations, and various business workflows across organizations. Dashboards in ServiceNow can play a valuable role by offering a clear view of key metrics, trends, and performance indicators. While there are dashboards locally in ServiceNow portal, they often fail to provide a fuller picture of the impact of the incidents in context with other key metrics from external tools.

SQL is just for querying relational data, right? Well, not necessarily! With our SQL Analytics feature, you can run SQL queries over all types of data from all kinds of backend stores. This gives you incredible flexibility and power – you can even combine different types of entity (e.g. a pull request and a pipeline run) in a single query. Equally, I could have datasets with job tickets from Jira, ServiceNow and Zendesk and combine them in a single query.

What is it that makes a high-performing software engineering team successful? This was the challenge undertaken by the DevOps Research and Assessment (DORA) team around 2015, who created a set of metrics that could provide a reliable, data-driven way to measure and improve software delivery performance.

Welcome to the May edition of the NiCE bi-monthly monitoring news! As we move further into the year, we’re here with a fresh roundup of updates, insights, and resources from the world of IT monitoring. Whether you’re looking to stay informed, fine-tune your tools, or catch up on what’s new, this edition has you covered. Enjoy the read!