Site Reliability Chats (Apr 20, 2022)
In this episode Julie and Jason share updates on the Atlassian outage, a new incident at Cerner, and problems at the IRS. They also cover post-incident investigations from Cloudflare and Datadog.
Operations | Monitoring | ITSM | DevOps | Cloud
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The latest News and Information on Service Reliability Engineering and related technologies.
Site Reliability Chats (Apr 13, 2022)
In this episode, Julie and Jason cover recent outages of the Dutch NS trains, American Express, and the on-going, long-running incident at Atlassian. In positive news, they cover the acquisitions of Puppet by Perforce and Chaos Native by Harness, and Grafana Lab's series D funding.
The Pros and Cons of Embedded SREs
To embed or not to embed: That is the question. At least, that’s one of the questions that companies have to answer as they decide how to implement Site Reliability Engineering. They can either embed SREs into existing teams, or they can build a new, separate SRE team. Both approaches have their pros and cons. The right strategy for your company or team depends, of course, on your needs and priorities.
Freshdesk + Squadcast: Enabling Streamlined Incident Response for Enterprises
Freshdesk is a cloud-based customer service platform used by enterprises that provides a centralized help desk(with the help of support tickets) across multiple channels, including email, phone, chat, and social media. Squadcast is an incident management platform that integrates with major monitoring, ChatOps and project management tools to provide a centralized place for reliability.
Site Reliability Engineering: An Imperative in Today's Enterprise IT
Site reliability engineering (SRE) is fast becoming an essential aspect of modern IT operations, particularly in highly scaled, big data environments. As businesses and industries shift to the digital and embrace new IT infrastructures and technologies to remain operational and competitive, the need for a new approach for IT teams to find and manage the balance between launching new systems and features and ensuring these are intuitive, reliable, and friendly for end users has intensified as well.
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Show character with Blameless Postmortems (part one)
This is Part 1 of a two-part series on Blameless Postmortems. Today, we'll discuss why blameless postmortems are so important and their implications for your team; the second part will go into detail on how to set them up as a process and make them successful. Somebody wise may have once told you that how we handle adversity shows our character. Being able to acknowledge and admit mistakes is the first step towards learning - it's a key part of success both in personal relationships and in large companies.
New StackPod Episode: Implementing an SRE Practice with Yousef Sedky of Axiom/Hyke
For our latest StackPod episode, we invited Hyke’s DevOps team lead and AWS Cloud architect: Yousef Sedky. Axiom Telecom is one of the largest telephone retailers in the United Arab Emirates and Saudi Arabia and Hyke, its sister company, is a distribution platform for mobile products.
SRE vs. Platform Engineering: The Key Differences, Explained
Site Reliability Engineering (SRE) teams and Platform Engineering teams share similar goals -- like maximizing automation and reducing toil -- and similar methodologies. But they have different priorities, and use somewhat different tools to achieve them. What are SREs, what are platform engineers and how is each role similar and different? This article explains.
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How important is Observability for SRE?
Observability is what defines a strong SRE team. In this blog, we have covered the importance of observability, and how SREs can leverage it to enhance their business. Observability is the practice of assessing a system's internal state by observing its external outputs. Through instrumentation, systems can provide telemetry such as metrics, traces, and logs that help organizations better understand, debug, maintain and evolve their platforms.
Rundeck + Squadcast Integration: Simplifying Alert Routing
Rundeck is an automation tool that helps to make existing automation, scripts, and commands more secure, auditable, and easier to run. It is a software Job scheduler and Run Book Automation system that automates routine processes across development and production environments. It brings together tasks scheduling, multi-node command execution, workflow orchestration. It also logs everything that happens in the system. Squadcast is an end-to-end incident response tool.