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The latest News and Information on IT Service Management, Service Desk and related technologies.

Security Webinar: A Practical Guide to Deploying Zero Trust Network Access

Ivanti's technical marketing team shares their expertise in mobile security and cloud solutions. They present the Ivanti Zero Trust Solution, emphasizing its granular access, user-friendly experience, and simple deployment. The solution eradicates the inside-outside distinction, eliminates fragmented policy islands, and minimizes the attack surface. It features granular policy management, automatic access updates, and comprehensive analytics.

Going Beyond Fixes: DBAs Become Business Leaders

Picture this: you step into your dream DBA job, and everything's running like a well-oiled machine. Your monitoring tools show you any hiccups before they become full-blown issues. you've got room to team up with your business counterparts on interesting projects important to the business and place your team in front of leadership. You’re focused on automation and cloud migration and learning Microsoft Fabric so the business can access the data they need directly. Sounds awesome, right?

S2E5: Ask Me Anything" (AMA) session with ServiceDesk Plus Cloud product experts - Masterclass 2023

In this episode, we will discuss the latest features and enhancements released in ServiceDesk Plus Cloud followed by the AMA session with Sriram K S, global head of customer success, and Srinath Venkatachalam, global head of product support.

Team Performance Management: Measuring High-Performance Teams

Team performance management is an essential part of leading a workforce and ensuring desired outcomes are achieved. As employees on average spend 54% of their time working in teams, it’s important to measure their performance as a collective. However, many organizations are struggling to effectively manage and measure team performance, leading to inefficiencies and missed opportunities. ‍ ‍

The Power of AI in Network Monitoring

As per a survey by Comcast Business, around 85% of IT leaders trust AI networking tools for meeting their organization’s goals. This stat alone is enough to show how big of a role AI is playing in network monitoring. And it’s just the beginning, with rapid development in Artificial Intelligence, we might see a lot more sophisticated AI use cases for network monitoring. But how exactly does AI help in network monitoring? What its roles, benefits, challenges, and how to implement it?