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The latest News and Information on IT Service Management, Service Desk and related technologies.

The future with large language models (LLMs) feat. Ramprakash Ramamoorthy

Expanding on our previous topic of large language models in enterprise IT, Ramprakash Ramamoorthy, Director of AI research at ManageEngine and Zoho Corporation, takes it one step further as we dive deeper into the various functions of a business, and the normalization of LLM integration in those operations.

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Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Network Security In an Age of Remote Work

While remote work and hybrid work have always been a thing, they've recently become more popular, and that’s created new challenges for network security. Some companies embrace remote work and/or hybrid work; some try to limit or reverse the trends. For some internal teams, remote work is easily achieved and often preferred. In other cases, in more hands-on and collaborative efforts, being physically onsite can be important.

There's an app for that: How low-code tools boost finance productivity

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between. That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program. She wanted to encourage all finance employees to lean into no- or low-code tools, such as App Engine Studio, to build applications.

ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business

Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics and capabilities to non-IT teams and departments.

Adopting a Zero-Trust Strategy

View the full clip here. Visit ivanti.com/ZT Zero trust security — anywhere Working from everywhere means employees need access to corporate apps and data from any device, anywhere, anytime. This is a new level of freedom — and a new level of vulnerability. Navigate this new landscape with security that’s purpose-built for Everywhere Work. Get edge-to-edge security for every device, every user, every application and every network everywhere.

How to minimize business disruption in your move to SAP S/4HANA

SAP customers must move to SAP S/4HANA by 2027 to stay compliant, but many are hesitant to do so. Although 78% of organizations in North America are planning an S/4HANA move, only 31% have started using it, according to a CIO article. The UK & Ireland SAP User Group (UKISUG) reports 89% and 25%, respectively. Moving to S/4HANA can take three to four years, according to Roland Berger, and requires a high investment at a time when companies are tightening their belts.

Cybersecurity Awareness Month: A Discussion About Cloud Security And AI

Explore the benefits of moving security to the cloud, how AI will shape security in the future, advice for those joining the field of cybersecurity and infosec, approaching complex problems and more including: Key trends - from cloud native to zero trust security & beyond The role of a CTO and CPO in cloud security Inspiring new talent to get into cybersecurity Foundations for cyber safety Ensuring organizations of all sizes are safe.